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- Tasks: Support HR services by providing expert advice and building strong relationships with managers.
- Company: Join a leading company known for its commitment to security and customer service.
- Benefits: Enjoy competitive pay, generous holidays, enhanced maternity/paternity, and a great pension scheme.
- Why this job: Make a real impact in HR while developing your skills in a dynamic environment.
- Qualifications: Experience in HR advisory roles and strong communication skills are essential.
- Other info: Great opportunities for career progression and a supportive team culture.
The predicted salary is between 30000 - 50000 £ per year.
To be part of the HR Team, you will drive and support the delivery of a central advice service function for employees across the company, with a focus on delivering excellent customer service tailored for managers, employees and peers.
Essential Criteria
- Security is core to the DX proposition and an aspect we pride ourselves in. It is therefore an essential part of all our business processes, as well as the selection of individuals who work for or on behalf of the company.
- It is a key USP as to why many of our customers trust and select DX to deliver on their behalf.
- Our aim is to set and maintain the highest standards of security and mail integrity within the industry.
- In order to do this, we have a strict vetting process for all.
- When you apply for a job with DX, you will need to confirm that you understand, and are happy for us to initiate, our vetting process as well as being able to work in the UK/ROI.
- We have an industry leading vetting that helps and supports all colleagues joining the business through the process to make it as swift and simple as possible.
Main Responsibilities:
- Work closely with the rest of the HR Services Advisory team as a second line ER support and supporting the HR Administration team to deliver an effective first line ER service knowing when and how to escalate general & ER issues to the second line.
- Develop and maintain strong & trusted partnerships with managers, providing constructive challenges as well as acting as a sounding board whilst ensuring best practice is adhered to.
- Responsible for the regular updates of the company policies and the creation of new policies in line with legislation.
Measures: Knowledge, Skills and Experience
- Experience of being part of a centrally located HR shared service centre with multi-sites nationally.
- Experience of providing advice on a range of HR issues including disciplinaries, grievance, absence, performance and other ER cases.
- Finely honed coaching skills with experience of supporting customers to grow in their knowledge and understanding of HR processes and procedures.
- An up-to-date knowledge and understanding of relevant employment legislation.
- Demonstrable experience of developing and maintaining strong business relationships and the ability to communicate effectively at different levels with strong written and verbal communication skills.
- Commercially aware and able to balance HR and business requirements.
- Flexible and adaptive to changing priorities with the ability to work in an agile environment and manage a fast paced, fluctuating and diverse workload whilst maintaining accuracy and attention to detail.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Enhanced Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you.
ER Advisor employer: DX Group
Contact Detail:
DX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Make sure you can demonstrate how your skills align with their mission, especially around customer service and HR practices.
✨Tip Number 3
Practice common interview questions related to employee relations and HR scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace ER Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR and employee relations. We want to see how your skills align with the role of ER Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with managers and employees, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Experience: Don’t forget to mention any previous experience you have in HR shared service centres or dealing with ER issues. We’re looking for candidates who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at DX Group
✨Know Your HR Stuff
Make sure you brush up on your knowledge of employment legislation and HR processes. Be ready to discuss specific cases you've handled, like disciplinaries or grievances, and how you approached them. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Communication Skills
As an ER Advisor, strong communication is key. Prepare examples of how you've effectively communicated with managers and employees in the past. Think about times when you had to explain complex HR policies or coach someone through a process—this will highlight your ability to build trusted relationships.
✨Demonstrate Flexibility and Adaptability
The role requires you to manage a fast-paced workload, so be ready to discuss how you've successfully adapted to changing priorities in previous roles. Share specific examples where you’ve juggled multiple tasks while maintaining accuracy and attention to detail.
✨Understand the Company Culture
Research DX and its values, especially around security and customer service. Be prepared to discuss how you can contribute to maintaining high standards in these areas. Showing that you align with their culture will make you a more attractive candidate.
