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- Tasks: Manage key customer accounts and ensure top-notch service while driving revenue growth.
- Company: Leading independent logistics company delivering essential services across the UK and Ireland.
- Benefits: Competitive pay, generous holidays, enhanced pension, and career progression opportunities.
- Why this job: Join a passionate team and make a real impact in the logistics industry.
- Qualifications: Experience in logistics or distribution and strong customer service skills.
- Other info: Supportive environment with training and development for your career growth.
The predicted salary is between 30000 - 40000 £ per year.
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Responsibilities:
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiate annual price increases and drive through additional revenue through upselling and sourcing additional lines of business with current customers.
- Resolve customer issues at all levels working closely with local customer service and operational teams.
- Provide a flow of information between the customer and the business.
- Produce weekly and monthly service reports.
Previous experience in a logistics / distribution environment in a similar role is essential.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Enhanced Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
Account Manager in Willenhall employer: Dx Freight
Contact Detail:
Dx Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and distribution sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes DX tick and be ready to discuss how your experience aligns with their mission of delivering exactly what customers need.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle challenges and keep customer satisfaction high.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the DX team and contributing to our success.
We think you need these skills to ace Account Manager in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in logistics and customer service, and don’t forget to mention any upselling or negotiation skills you've got up your sleeve!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've managed customer accounts and resolved issues in the past.
Showcase Your Communication Skills: As an Account Manager, communication is key. In your application, demonstrate your ability to engage proactively with customers. Use clear and concise language to show that you can convey information effectively.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Dx Freight
✨Know Your Customer
Before the interview, research the company’s key customers and their needs. Understanding their business will help you demonstrate how you can provide exceptional customer service and identify potential upselling opportunities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your ability to work with teams to find solutions, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Revenue Growth
Think about specific strategies you've used to drive revenue growth in previous roles. Be prepared to discuss how you can apply these strategies at DX, especially in terms of negotiating price increases and upselling additional services.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your proactive approach to customer engagement.