At a Glance
- Tasks: Support traffic teams with admin tasks and customer queries for smooth operations.
- Company: Join DX Freight, a top logistics company delivering parcels across the UK and Ireland.
- Benefits: Enjoy competitive pay, generous holidays, career progression, and employee discounts.
- Other info: Flexible working options and a focus on employee well-being.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous experience in logistics is preferred; local geographical knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
The role of the Traffic Clerk is to provide administrative support for the traffic teams, ensuring the accurate flow of information throughout traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up-to-date delivery information.
Responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures.
- Support the on‑road management of the traffic operation through communication and guidance.
- Ensure all required administrative tasks are completed in line with company requirements.
- Deal with customer/driver enquiries in a polite and effective manner.
- Ensure service level targets and KPIs are achieved by maximising fleet utilisation.
- Deal with and act on service complaints to ensure effective resolution for the customer and protect the company image and brand.
Qualifications
- High competence in Excel and general IT literacy.
- Knowledge of warehousing operations.
- Previous experience in traffic, warehousing or logistics operations.
- Good local geographical knowledge.
Benefits
- Competitive rates of pay.
- Holidays: 20 days, increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity benefits.
- Company pension scheme.
- Life assurance.
- Employee assistance programme, including 24/7 virtual GP.
- DX discounts portal.
- Excellent opportunities for career progression.
Transport Administrator employer: Dx Freight
At DX Freight, we pride ourselves on being an excellent employer, offering a supportive work culture that values career progression and employee development. With competitive pay, generous holiday allowances, and a commitment to promoting from within, our team members enjoy a fulfilling work environment where their contributions are recognised and rewarded. Located throughout the UK and Ireland, we provide unique opportunities in the logistics sector, ensuring that every employee plays a vital role in delivering our promise of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding the key terms and processes will help you communicate effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Brush up on your Excel skills, as this is crucial for the Transport Administrator role. Consider taking a quick online course or tutorial to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 3
Research DX Freight thoroughly. Knowing their services, values, and recent developments will allow you to tailor your conversations and show genuine interest in being part of their team.
✨Tip Number 4
Prepare for potential customer service scenarios. Think about how you would handle various enquiries or complaints, as demonstrating your problem-solving skills can be a key factor in landing the job.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in traffic, warehousing, or logistics operations. Emphasise any administrative roles you've held and your proficiency with IT, especially Excel.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities of the Transport Administrator role. Mention your ability to handle customer enquiries effectively and your understanding of service level targets and KPIs.
Showcase Your Local Knowledge:If you have good local geographical knowledge, make sure to include this in your application. It can be a significant advantage for the role and shows your suitability for the position.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Dx Freight
✨Know the Company Inside Out
Before your interview, make sure to research DX Freight thoroughly. Understand their services, values, and what sets them apart in the logistics industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your IT Skills
Since the role requires a high competence in Excel, be prepared to discuss your experience with it. You might even want to mention specific functions or tasks you've completed using Excel that relate to traffic or warehousing operations.
✨Prepare for Customer Interaction Scenarios
As the position involves dealing with customer and driver enquiries, think of examples from your past experiences where you successfully handled similar situations. Highlight your communication skills and ability to resolve complaints effectively.
✨Showcase Your Geographical Knowledge
Having good local geographical knowledge is an advantage for this role. Be ready to discuss your familiarity with the area and how it can benefit the traffic operations. This could set you apart from other candidates.
