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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service while driving revenue growth.
- Company: Join DX Freight, a leading logistics company in the UK and Ireland.
- Benefits: Enjoy competitive pay, 25 days holiday, and excellent career progression opportunities.
- Why this job: Be part of a passionate team dedicated to delivering exceptional service and making an impact.
- Qualifications: Experience in logistics or distribution is essential for this role.
- Other info: Supportive environment with training and development to help you grow your career.
The predicted salary is between 36000 - 60000 £ per year.
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Responsibilities
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiate annual price increases and drive through additional revenue through upselling and sourcing additional lines of business with current customers.
- Resolve customer issues at all levels working closely with local customer service and operational teams.
- Provide a flow of information between the customer and the business.
- Produce weekly and monthly service reports.
About DX Freight
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.
Requirements
Previous experience in a logistics / distribution environment in a similar role is essential to be considered for the Key Account Manager position.
What it’s like to work with us
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities!
Benefits
- Competitive Rates of Pay
- Holidays: 25 days + Bank Holidays
- Long Service Recognition Scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you.
Key Account Manager employer: Dx Freight
Contact Detail:
Dx Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and distribution sector. You never know who might have a lead on a Key Account Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching DX Freight inside out. Understand their services, values, and what makes them tick. This will help you show that you're not just another candidate, but someone who truly gets the company.
✨Tip Number 3
Practice your negotiation skills! As a Key Account Manager, you'll need to negotiate price increases and upsell effectively. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the DX team.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in logistics and customer service, and don’t forget to showcase any achievements that demonstrate your ability to drive revenue and manage accounts effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for DX Freight. Mention specific examples of how you've proactively engaged with customers and resolved issues in previous roles.
Showcase Your Communication Skills: As a Key Account Manager, communication is key! In your application, emphasise your ability to communicate effectively with customers and internal teams. This will show us that you can maintain the high levels of customer care we pride ourselves on.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to see all the other exciting opportunities we have at DX!
How to prepare for a job interview at Dx Freight
✨Know Your Customer
Before the interview, research DX Freight's key customers and their needs. Understanding their business will help you demonstrate how you can provide exceptional customer service and drive additional revenue through upselling.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations you've successfully handled. Be ready to discuss how you approached annual price increases and what strategies you used to ensure both customer satisfaction and company profitability.
✨Problem-Solving Mindset
Think of specific instances where you've resolved customer issues effectively. Highlight your ability to work closely with teams to find solutions, as this is crucial for maintaining high levels of customer care at DX.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves producing service reports and communicating with customers, being able to convey information effectively will be key in your interview.
