Overview
You will be friendly, hard‑working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
- Support the on‑the‑road management of the traffic operation through communication and guidance
- Ensure all required administrative tasks are completed in line with company requirements
- Deal with customer/driver enquiries in a polite and effective manner
- Ensure service level targets and KPIs are achieved by maximising fleet utilisation
- Maintain IT literacy; high competence in Excel
- Deal with and escalates service complaints to ensure effective resolution for the customer and protect the company image and brand
- Have knowledge of warehousing operations and previous experience in traffic, warehousing or logistics operations
- Have good local geographical knowledge
Qualifications
Preferred background in traffic, warehousing or logistics operations. Good local geographical knowledge. IT literacy with competence in Excel.
Benefits
- Competitive rates of pay
- 20 days holidays increasing with length of service plus bank holidays
- Long service recognition scheme
- Enhanced maternity & paternity benefits
- Company pension scheme
- Life assurance
- Employee assistance programme including 24/7 virtual GP
- DX discounts portal
- Excellent opportunities for career progression and more!
