At a Glance
- Tasks: Lead a dynamic team to ensure top-notch delivery and customer satisfaction.
- Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Enjoy competitive pay, generous holidays, and excellent career progression opportunities.
- Other info: Flexible shifts and a supportive environment for your leadership growth.
- Why this job: Be part of a passionate team making a real impact on people's lives every day.
- Qualifications: Experience in mail or distribution management is essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting new Team Manager opportunity at DX!
All about you
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it’ll make their day when we deliver exactly on time, every time.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
- In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI’s and SLA’s are met for the Customer.
Key responsibilities
- Compliance with all security standards required surrounding Customer / Clients contracts.
- Delivery of Customer SLA’s.
- Undertake regular reviews of volume forecast and amend resource planning as appropriate.
- Performance Management of Operational Team.
- Conduct 121’s and appraisals for Operations Team.
- Ensure daily performance information is produced, variances investigated appropriate action taken.
- Swift and clear communication to Operational Team.
- Clear control measures in place to deliver and drive KPI achievements.
- Compliance with Health & Safety.
- Motivation and engagement of Northampton team.
- Encourage a positive working environment that delivers excellent service levels for the Customer.
- To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts as the operation requires.
- Ensure all SOP’s are adhered to.
- Delivering great Customer Service – every time.
Essential criteria for this role
- Previous experience in the mail or distribution industry.
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits
- Competitive Rates of Pay
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Backs Team Manager in Stapleford employer: DX Delivery
At DX, we pride ourselves on being more than just a delivery company; we are a community of over 3,000 dedicated individuals who thrive in a supportive and dynamic work environment. As a Backs Team Manager, you will benefit from competitive pay, generous holiday allowances, and a commitment to your professional growth through comprehensive training and development opportunities. Join us in Northampton, where your leadership skills will be nurtured, and every day brings the chance to make a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Backs Team Manager in Stapleford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DX’s values and recent news. Show them you’re not just another candidate but someone who genuinely cares about their mission and culture.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on common questions for team management roles and how you’d handle challenges in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Backs Team Manager in Stapleford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and hard-working nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to tailor your application to highlight your experience in the mail or distribution industry. Mention specific examples of how you've managed teams and met KPIs in fast-paced environments – we love seeing relevant experience!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your achievements and responsibilities to make it easy for us to see why you’d be a great fit for the Team Manager role at DX.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our enthusiastic team at DX!
How to prepare for a job interview at DX Delivery
✨Know the Company Inside Out
Before your interview, take some time to research DX thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Backs Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, tackled challenges, or improved performance. Be ready to discuss how you can apply these skills at DX.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making abilities. Think about situations where you've had to manage KPIs or SLAs, and be prepared to explain your thought process and actions taken in those scenarios.
✨Emphasise Your Customer Service Focus
DX prides itself on delivering excellent customer service. Be sure to highlight your commitment to customer satisfaction and any relevant experiences where you've gone above and beyond to meet customer needs. This will align well with their 'Delivered Exactly' promise.
