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- Tasks: Lead a dynamic Customer Service team to deliver exceptional experiences.
- Company: Join DX, a top independent logistics company in the UK and Ireland.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and career growth.
- Why this job: Be part of a passionate team that values your development and success.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
- Other info: Fast-paced environment with opportunities for fun and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new Customer Service Manager opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary
The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.
Responsibilities
- Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits.
- Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
- Liaise with Account Managers and General Managers to improve overall customer service satisfaction.
- Handle and resolve calls from Customer Service Advisors via internal teams and processes.
- Be a role model for delivering great service with a confident approach to talking to customers and colleagues.
Additional information on this role
This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Manager - DXF in Sheffield employer: DX Delivery
Contact Detail:
DX Delivery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - DXF in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences. We want to see that you can keep your cool and deliver great service!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from DX, let your passion for customer service shine through. We love team players who are excited about making a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DX family!
We think you need these skills to ace Customer Service Manager - DXF in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and hard-working nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your words.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Manager role. We love seeing how you can contribute to our team and help us deliver that 'Delivered Exactly' promise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DX!
How to prepare for a job interview at DX Delivery
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their commitment to customer service and how they deliver on their 'Delivered Exactly' promise. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Team Spirit
As a Customer Service Manager, teamwork is key. Be prepared to share examples of how you've successfully worked in teams before. Highlight your ability to motivate and engage others, as well as how you’ve contributed to creating a positive work environment.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you’ve resolved issues or exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if DX is the right fit for you.
