At a Glance
- Tasks: Resolve escalations and provide real-time carrier expertise to enhance customer satisfaction.
- Company: Join DX, a dynamic delivery company focused on customer-driven solutions.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Other info: Exciting environment with a focus on personal development and team collaboration.
- Why this job: Be the face of DX, driving accountability and making a real impact in customer service.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 36000 - 44000 £ per year.
An exciting new Carrier Implant opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
The DX Carrier Implant will be embedded within Viking Office’s Customer Service facility to provide direct, real-time carrier expertise. The role exists to:
- Resolve escalations quickly and effectively
- Accelerate urgent and high-priority queries
- Provide direct access to appropriate escalation levels within DX
- Improve communication between Viking CS/Sales and DX operations
- Reduce repeat contacts and improve customer satisfaction
- Provide data on continuous improvement areas for review
- Manage nursery programs to aid customer retention
The Implant acts as the initial point of carrier expertise within Viking Office, driving accountability, clarity, and faster resolution, being the face of DX within Viking.
Key responsibilities:
- Escalation Management
- Act as a carrier escalation contact for CS and Sales, managing and owning key deliverables
- Take ownership of urgent, aged, or high-risk consignments
- Liaise directly with appropriate DX operational managers to secure rapid updates
- Proactively manage cases through to resolution
- Provide clear, structured feedback on root cause and next steps
- Urgent & Time-Critical Support
- Prioritise time-sensitive consignments
- Ensure queries are handled at the correct escalation level within DX from the outset
- Reduce turnaround time for information and resolution
- Sales & Account Support
- Support Sales with service capability queries, operational feasibility checks, and high-value account support
- Assist with service recovery for strategic or at-risk accounts
- Provide operational insight to help protect service
- Process Improvement
- Identify recurring failure points and systemic issues
- Work with DX and Viking leadership to reduce root cause failures
- Provide trend data and feedback on performance gaps
- Support implementation of corrective actions
- Communication & Reporting
- Deliver daily/weekly summaries of escalated cases and outcomes
- Maintain visibility of ageing escalations
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
Carrier Implant in Oldham employer: DX Delivery
As a Multi Site Transport Compliance Manager, you will thrive in a dynamic work environment that prioritises compliance and efficiency within the transport sector. Our company offers competitive pay, a comprehensive health cash plan, and generous holiday allowances that increase with service length, alongside robust career progression opportunities. Join us to be part of a supportive culture that values long service and employee well-being, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier Implant in Oldham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DX Delivery and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DX Delivery!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DX Delivery keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Carrier Implant in Oldham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DX Delivery:This is your chance to really connect with the team at DX Delivery. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DX Delivery
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DX Delivery.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DX Delivery that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DX Delivery. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
