At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Other info: Enjoy a supportive environment with great opportunities for growth.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery – every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits:
- Competitive Rates of Pay.
- Company Funded Health Cash Plan.
- Holidays: 20 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance programme including 24/7 Virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression and more!
Customer Services Advisor in Bristol employer: DX Delivery
As a Customer Services Advisor, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee well-being. With competitive pay, a comprehensive health cash plan, and generous holiday allowances that increase with service, our company fosters a culture of recognition and growth, ensuring that every team member has the opportunity to advance their career while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Bristol
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to handle queries effectively. Role-play with a friend or use online resources to sharpen your ability to resolve issues and delight customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Be Proactive and Positive:In your written application, demonstrate your proactive approach to problem-solving. Share examples of how you've tackled challenges head-on and turned them into positive outcomes for customers.
Tailor Your Application:Make sure to customise your application to fit the role. Use keywords from the job description, like 'customer queries' and 'service level agreements', to show us you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DX Delivery
✨Know Your Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Services Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since this role involves working closely with operational and account management teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and ensured great service delivery.
✨Understand Service Level Agreements
Brush up on what service level agreements (SLAs) are and why they matter in customer service. Be ready to explain how you would ensure compliance with these agreements while managing customer expectations effectively.
