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For Companies At a Glance
- Tasks: Lead ecommerce analytics, manage projects, and drive performance improvements.
- Company: Join DwyerOmega, a fast-paced, innovative manufacturing company.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in ecommerce while working with cutting-edge data tools.
- Qualifications: Experience in ecommerce and strong analytical skills required.
- Other info: Dynamic role with potential for significant career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are DwyerOmega and we are changing the world one measurement at a time. DwyerOmega is a US headquartered manufacturing/engineering company, we are PE backed and highly acquisitive. As a result, we move at pace, we're agile and adjust rapidly to the ever-changing landscape around us.
The Ecommerce Operations Lead plays a key role in analysing performance, managing projects and delivering results in our ecommerce business. The Ecommerce Operations Lead will lead the continued buildout and enhancement of our ecommerce data and analytics environment, establish and manage first and second level key performance indicators and work across the organisation to deliver key initiatives to grow the top and bottom line through ecommerce.
Responsibilities:
- Define the end-to-end measurement plan for dwyeromega.com
- Establish KPI taxonomies and benchmarks and own the analytics roadmap including data capture, governance, dashboards, etc.
- Own analytics implementation (GA/GA4), consent management alignment, and tag management across web and app; ensure accurate UTM and channel taxonomy governance.
- Build executive dashboards and operational scorecards for weekly, monthly, and QBR cadences (by channel, market, product line, and cohort).
- Connect behavioral, transactional, and product data to enable segmentation, lifecycle automation, and personalized content/commerce experiences.
- Collaborate with Sales, CX and Service teams to close the loop from support interactions back into on-site experiences.
Qualifications and Educational Requirements:
- Experience working in ecommerce in a manufacturing/engineering (B2B) environment.
- Bachelor's degree or equivalent work experience.
- In-depth knowledge of the ecommerce customer journey and the underlying metrics that support it.
Essential/Preferred Skills:
- Proficiency in using tools such as Google Analytics, Google Search Console, FullStory, Power BI and other analytical and customer experience improvement tools.
- Experience with SAP, SalesForce, HubSpot or other ERP, CRM and Marketing Automation platforms is a plus.
- Ability to interpret an online and offline customer journey through data and build out the necessary data set to find opportunities, identify issues and suggest actions to improve.
- Ability to use data-backed reasoning to prioritize and create project plans for large-scale projects.
For immediate consideration please apply immediately.
Ecommerce Operations Lead in York employer: DwyerOmega EMEA
Contact Detail:
DwyerOmega EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Lead in York
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at DwyerOmega or similar companies. A friendly chat can open doors and give you insights that might just help you land that Ecommerce Operations Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with analytics tools like Google Analytics and Power BI. When you get the chance to chat with hiring managers, let them see how you can drive results in their ecommerce operations.
✨Tip Number 3
Be proactive! If you spot any areas for improvement on DwyerOmega's website or ecommerce strategy, don’t hesitate to mention them during interviews. This shows you're already thinking about how to contribute and make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the DwyerOmega team and ready to take on the challenges of the Ecommerce Operations Lead role.
We think you need these skills to ace Ecommerce Operations Lead in York
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Ecommerce Operations Lead role. Highlight your experience in ecommerce, especially in a manufacturing or engineering context, and showcase your skills with tools like Google Analytics and Power BI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for DwyerOmega. Mention specific projects you've led that align with the responsibilities listed in the job description.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive decisions in previous roles. Talk about KPIs you've established and how they impacted business outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DwyerOmega EMEA
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to ecommerce, especially in a B2B manufacturing context. Be ready to discuss how you’ve used data to drive decisions and improvements in past roles.
✨Showcase Your Tools Proficiency
Make sure you can confidently talk about your experience with tools like Google Analytics, Power BI, and any CRM or ERP systems you've used. Prepare examples of how you’ve leveraged these tools to enhance ecommerce operations.
✨Understand the Customer Journey
Be prepared to explain how you interpret both online and offline customer journeys through data. Think of specific instances where you identified opportunities or issues and how you suggested actionable improvements.
✨Collaborative Mindset
Highlight your ability to work cross-functionally with teams like Sales and Customer Experience. Share examples of how collaboration has led to successful project outcomes and improved customer experiences in your previous roles.
