At a Glance
- Tasks: Support sales growth by managing customer enquiries and processing orders.
- Company: Join DwyerOmega, a global leader in precision sensing technologies.
- Benefits: Collaborative international team and career development opportunities.
- Other info: Fast-paced environment with a focus on teamwork and exceeding targets.
- Why this job: Make a real impact on customer satisfaction and business growth.
- Qualifications: Fluent in Italian and English with sales support experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a fluent Italian-speaking Sales Support Administrator to join our growing EMEA team. This is a fantastic opportunity for a customer-focused professional who thrives in a fast-paced, high-performance environment and wants to play a key role in driving sales and delivering exceptional service.
DwyerOmega is a global leader in precision sensing, monitoring, and control technologies. Our portfolio spans pressure, temperature, flow, level, humidity, and gas detection solutions serving industrial processing, building services, life sciences, utilities, manufacturing, and energy markets worldwide.
About the Role
As a Sales Support Administrator, you will be at the heart of our customer operations, supporting sales growth across the EMEA region. You will manage customer enquiries, process orders, and provide timely, accurate information, ensuring a seamless experience from enquiry to delivery.
What You’ll Be Doing
- Managing customer interactions via phone, email, and CRM systems
- Processing orders and handling straightforward quotations
- Following up on quotes to maximise conversion and secure business
- Liaising with Sales Engineers to respond to product enquiries
- Coordinating orders end-to-end to ensure on-time, in-full delivery
- Creating pro forma invoices and supporting payment follow-ups
- Maintaining accurate customer data in CRM and ERP systems
- Supporting key accounts and contributing to regional sales targets
What We’re Looking For
- Fluent Italian AND English (essential)
- Experience in a sales support, customer service, or order processing role (3–5 years preferred)
- Strong communication skills with a professional and customer-first mindset
- Ability to multitask and prioritise in a fast-paced environment
- Experience with CRM/ERP systems (Salesforce desirable)
- Proficiency in Microsoft Office, especially Excel
- A proactive, team-oriented approach with a drive to exceed targets
Why Join Us?
- Be part of a collaborative, international team
- Work in a role that directly impacts customer satisfaction and business growth
- Develop your career within a supportive and high-performing environment
If you’re a fluent Italian speaker with a passion for customer service and sales support, we’d love to hear from you.
Sales Support Administrator employer: DwyerOmega EMEA
DwyerOmega offers an exceptional work environment for Sales Support Administrators, where you can thrive in a collaborative and high-performance culture. With a focus on employee growth and development, you'll have the opportunity to make a significant impact on customer satisfaction and business success while working alongside a diverse international team in the vibrant Cadishead office. Join us to enjoy a rewarding career that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at DwyerOmega on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to sales support and customer service. Think about your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Show off your language skills! Since they’re looking for an Italian speaker, be ready to demonstrate your fluency during the interview. Maybe even throw in some industry-specific terms to impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at DwyerOmega.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a fluent Italian speaker, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both Italian and English.
Tailor Your Experience:When detailing your previous roles, focus on your experience in sales support or customer service. We want to see how you've managed customer interactions and processed orders, so be specific about your achievements and responsibilities.
Keep It Professional Yet Friendly:Your application should reflect a professional tone, but don’t be afraid to let your personality shine through. We value a customer-first mindset, so showing your enthusiasm for helping customers can really set you apart.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DwyerOmega EMEA
✨Brush Up on Your Italian
Since the role requires fluency in Italian, make sure you’re comfortable speaking and writing in the language. Practice common customer service scenarios in Italian to demonstrate your communication skills during the interview.
✨Know the Company Inside Out
Research DwyerOmega and its products thoroughly. Understand their portfolio and how it serves various industries. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Be ready to discuss how you’ve handled challenging situations and how you prioritise customer satisfaction.
✨Familiarise Yourself with CRM Systems
Since experience with CRM/ERP systems is preferred, brush up on your knowledge of Salesforce or similar platforms. Be prepared to discuss how you’ve used these tools to manage customer interactions and streamline processes.
