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- Tasks: Lead ecommerce analytics, manage projects, and drive performance improvements.
- Company: DwyerOmega, a fast-paced manufacturing and engineering company.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in ecommerce while working with cutting-edge data tools.
- Qualifications: Experience in ecommerce and strong analytical skills required.
- Other info: Join a dynamic team focused on innovation and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are DwyerOmega and we are changing the world one measurement at a time. DwyerOmega is a US headquartered manufacturing/engineering company, we are PE backed and highly acquisitive. As a result, we move at pace, we're agile and adjust rapidly to the ever-changing landscape around us.
The Ecommerce Operations Lead plays a key role in analysing performance, managing projects and delivering results in our ecommerce business. The Ecommerce Operations Lead will lead the continued buildout and enhancement of our ecommerce data and analytics environment, establish and manage first and second level key performance indicators and work across the organisation to deliver key initiatives to grow the top and bottom line through ecommerce.
Responsibilities:
- Define the end-to-end measurement plan for dwyeromega.com
- Establish KPI taxonomies and benchmarks and own the analytics roadmap including data capture, governance, dashboards, etc.
- Own analytics implementation (GA/GA4), consent management alignment, and tag management across web and app; ensure accurate UTM and channel taxonomy governance.
- Build executive dashboards and operational scorecards for weekly, monthly, and QBR cadences (by channel, market, product line, and cohort).
- Connect behavioral, transactional, and product data to enable segmentation, lifecycle automation, and personalized content/commerce experiences.
- Collaborate with Sales, CX and Service teams to close the loop from support interactions back into on-site experiences.
Qualifications and Educational Requirements:
- Experience working in ecommerce in a manufacturing/engineering (B2B) environment.
- Bachelor's degree or equivalent work experience.
- In-depth knowledge of the ecommerce customer journey and the underlying metrics that support it.
Essential/Preferred Skills:
- Proficiency in using tools such as Google Analytics, Google Search Console, FullStory, Power BI and other analytical and customer experience improvement tools.
- Experience with SAP, SalesForce, HubSpot or other ERP, CRM and Marketing Automation platforms is a plus.
- Ability to interpret an online and offline customer journey through data and build out the necessary data set to find opportunities, identify issues and suggest actions to improve.
- Ability to use data-backed reasoning to prioritize and create project plans for large-scale projects.
For immediate consideration please apply immediately.
Ecommerce Operations Lead in Maidstone employer: DwyerOmega EMEA
Contact Detail:
DwyerOmega EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Lead in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce space, especially those who work at DwyerOmega or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with analytics tools like Google Analytics or Power BI. This will demonstrate your expertise and make you memorable during interviews.
✨Tip Number 3
Be ready to discuss metrics! Brush up on key performance indicators relevant to ecommerce. Being able to talk about how you've used data to drive results will show you're the right fit for the Ecommerce Operations Lead role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the DwyerOmega team and ready to take on the challenge.
We think you need these skills to ace Ecommerce Operations Lead in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Ecommerce Operations Lead role. Highlight your experience in ecommerce, especially in a manufacturing or engineering context, and showcase your skills with tools like Google Analytics and Power BI.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for DwyerOmega. Mention specific projects you've worked on that relate to the responsibilities listed in the job description.
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive decisions in previous roles. Talk about any KPIs you've established or dashboards you've built.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the quickest way for us to get your application and start the conversation about how you can help us change the world one measurement at a time!
How to prepare for a job interview at DwyerOmega EMEA
✨Know Your Metrics
Make sure you brush up on key performance indicators relevant to ecommerce. Understand how they apply to DwyerOmega's business model and be ready to discuss how you would define and measure success in this role.
✨Showcase Your Analytical Skills
Prepare examples of how you've used tools like Google Analytics or Power BI in previous roles. Be ready to explain how you’ve turned data into actionable insights, as this will be crucial for the Ecommerce Operations Lead position.
✨Understand the Customer Journey
Familiarise yourself with the ecommerce customer journey, especially in a B2B context. Be prepared to discuss how you would enhance customer experiences through data-driven decisions and what metrics you would track to ensure success.
✨Collaborate and Communicate
Since this role involves working across various teams, think of examples where you've successfully collaborated with sales, customer experience, or service teams. Highlight your communication skills and how they helped close the loop on projects.
