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- Tasks: Lead commercial performance and enhance customer experience across Europe.
- Company: Fast-growing global manufacturing and engineering group with an innovative culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a significant impact in a high-level leadership role driving commercial excellence.
- Qualifications: 8-12+ years of senior leadership experience in commercial excellence; MBA preferred.
- Other info: Join a dynamic team focused on transforming the world through measurement.
The predicted salary is between 80000 - 120000 ÂŁ per year.
DwyerOmega is transforming the world one measurement at a time. We are a fast‑growing, PE‑backed global manufacturing and engineering group known for our agility, acquisitive growth, and innovative culture. As we continue expanding our EMEA footprint, we’re looking for a talented Commercial Excellence Director – Europe to lead and elevate commercial performance and customer experience across our European region.
This is a senior, high‑impact leadership role, partnering closely with Sales, Operations, Supply Chain, and Engineering to ensure customer commitments are met while driving revenue growth, margin expansion, and consistent execution. Reporting to the VP of Europe Sales, you will own commercial excellence end‑to‑end – from sales effectiveness and customer service to technical support, delivery performance, and distribution strategy.
What you’ll be responsible for:
- Commercial Excellence & Sales Enablement: Drive sales effectiveness through CRM optimisation, pipeline management, forecasting, and analytics. Improve sales visibility, conversion, and productivity alongside Sales Leadership. Lead commercial planning, reporting, and data‑driven decision‑making. Support pricing execution, go‑to‑market optimisation, and channel effectiveness. Build and deploy commercial capabilities including tools, training, and onboarding.
- Customer Experience & Service: Lead European Customer Service operations (order management, inquiries, returns, complaints). Define, track, and improve KPIs such as order accuracy, response time, and RMA cycle time. Standardise processes across countries to deliver a consistent, high‑quality customer experience.
- Technical Support & Application Engineering: Lead Application Engineering and Field Application Engineering teams across Europe. Implement a tiered technical support model to improve responsiveness and efficiency. Establish KPIs for resolution time, escalation rates, and first‑time fix. Ensure strong knowledge management, training, and feedback loops to Product Management.
- Delivery Performance & Distribution Strategy: Own delivery performance and customer expectation management. Partner with Supply Chain and Operations to align demand, inventory, and commitments. Define and optimise the European distribution footprint and stocking strategy. Improve OTIF, lead times, fill rate, and backlog performance. Lead escalation management for critical delivery issues.
- Cross‑Functional Leadership: Act as the voice of the customer across Sales, Operations, Supply Chain, and Engineering. Align stakeholders around shared commercial and customer performance objectives. Play a key role on the European Commercial Leadership Team.
What we’re looking for:
- Bachelor’s degree in Engineering, Business, or related field (MBA preferred).
- 8–12+ years of senior leadership experience in commercial excellence.
- Background in industrial or technical product environments.
- Proven experience leading cross‑functional teams across multiple countries.
- Strong commercial acumen with hands‑on operational execution capability.
- Expertise in CRM systems, analytics, and performance management.
- Fluent English required; additional European languages are a plus.
Apply now for immediate consideration.
Director Commercial Operations employer: DwyerOmega EMEA
Contact Detail:
DwyerOmega EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. We want you to walk in feeling confident and ready to discuss how your experience aligns with their goals, especially in commercial excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable with common questions. We suggest focusing on your leadership experience and how you’ve driven sales effectiveness in past roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the conversation to keep you fresh in their minds.
We think you need these skills to ace Director Commercial Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Excellence Director. Highlight your experience in sales effectiveness, customer service, and cross-functional leadership. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about commercial excellence and how you can elevate our customer experience. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've driven revenue growth or improved KPIs – we love numbers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation about your future with DwyerOmega!
How to prepare for a job interview at DwyerOmega EMEA
✨Know Your Commercial Excellence
Make sure you understand the key aspects of commercial excellence, especially in a manufacturing context. Brush up on CRM optimisation, sales effectiveness, and customer experience strategies. Being able to discuss these topics confidently will show that you're ready to take on the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams in the past. Highlight your ability to align different departments towards common goals, as this is crucial for the Director role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company Culture
DwyerOmega values agility and innovation, so be ready to discuss how you can contribute to this culture. Think about how your previous experiences align with their mission of transforming the world through measurement and how you can drive that forward in Europe.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges in commercial operations and how they measure success. This not only shows your interest but also helps you gauge if the company is the right fit for you.