At a Glance
- Tasks: Be the friendly face of our Visitor Attraction, managing reception and assisting visitors.
- Company: Join Dŵr Cymru Welsh Water, a leader in providing safe water to millions.
- Benefits: Enjoy staff discounts, flexible hours, and full training in a stunning location.
- Other info: Zero-hours contract with around two days of work per week, perfect for students.
- Why this job: Make a difference while working in beautiful Pembrokeshire and meeting new people.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 13.59 - 13.59 £ per hour.
We’re looking to recruit two people on zero-hours contracts. We anticipate that work will typically be available for around two days per week, including weekends, depending on business requirements and your availability. Hours may vary and will be in line with the seasonal opening hours of the Visitor Centre. As these are zero-hours contracts, hours are not guaranteed.
Manage the duties and front of house activities associated with the Visitor Attraction centre reception in an efficient, positive and professional manner ensuring the image and integrity of Welsh Water is maintained at a high level. This will include:
- Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre.
- Effectively contributing to the visitors’ attractions team objectives and goals.
- Managing meeting room bookings, catering, and water-sports requirements.
- Contributing to health and safety requirements on site, ensuring a safe and fit for purpose working environment for staff and visitors.
- Assisting the Visitor Attraction management team with ensuring that Welsh Water operates and maintains a safe and secure working environment, achieving the required standards of Health and Safety and Statutory Compliance.
- Assisting with Fire Registers, evacuations, first aid and security of both staff and visitors.
- Meeting and greeting Visitors, ensuring they sign in the visitor’s book and are met by their site contact.
- Dealing with all telephone enquiries and contacting externally and internally, transferring calls, taking messages, answering queries, for all aspects of site activities.
- Assisting Business Support with general day to day administrations tasks.
- Assisting with all elements of post both internally and externally, recorded deliveries, parcels and packages, couriers and special deliveries on site.
- Monitoring, creating and rearranging water sports booking system via EOLA software.
- Undertaking any other duties as required to meet the needs of the business.
Essential Qualifications
- Clerical/administration or public relations-related qualifications, or equivalent experience.
- Experience of dealing with members of the public, including working in a front-of-house, reception or customer-facing role.
- Experience of making and receiving phone calls and enquiries, and dealing with customers and members of the public over the phone.
- Enthusiastic about putting our customers first every day.
- Knowledge or experience of Health and Safety processes.
- Competent knowledge of computers, with experience in Excel, Word, Outlook and PowerPoint.
- Ability to make positive decisions and manage situations.
- Ability to undertake tasks independently within set timescales, as well as work effectively within a team.
- Ability to communicate effectively in both spoken and written English.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
We have great benefits, including:
- Staff Discounts at our visitor attractions
- Full training given and uniform provided
- Beautiful working location
- Flexible working hours
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire.
Visitor Attraction Receptionist in Haverfordwest employer: Dwr Cymru
Dwr Cymru offers a supportive work environment with a focus on employee well-being, including generous leave and pension contributions. The company provides opportunities for professional growth through diverse roles in engineering and operational functions, contributing to essential water infrastructure across Wales. Employees benefit from a hybrid working model and a commitment to health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Attraction Receptionist in Haverfordwest
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Visitor Attraction Receptionist in Haverfordwest
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Dwr Cymru
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Dwr Cymru. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
