| Job Requisition Number | 9212 |
| Work Type | Permanent |
| Job Function | Operational |
| Salary Range | £26,200-£28,883 |
| Base | Ty Tywi |
| Closing Date | Sunday 11th October 2026 at 23:59 |
What you’ll be responsible for
- You will deliver our Water Efficiency Programme of offerings, this includes but is not limited to Water
Efficiency Home Visits; Water Efficiency visits at Schools and other educational / public buildings - Stakeholder engagement / education on Water Efficiency
- Represent Welsh Water in the community (ad-hoc), to promote Water Efficiency as well as other Welsh
Water support schemes. - Reporting on your delivery outputs through SAP.
- Install basic water efficiency products within customer properties (hose guns, shower heads).
- Develop new ways of educating and engaging our customer base around Water Efficiency.
- Support where required our Private Leakage workstream and/or Cartref programme.
- Support the Customer Field Operations, to engage and support with industry wide collaboration works
including OFWAT Innovation competitions. - Undertaking any other duties as required to meet the needs of the business.
About you
- A proven track record in providing excellent customer service
- Enthusiastic about putting our customers first every day
- Enthusiastic, self-motivated, have an eye for detail, and be able to demonstrate excellent organisational skills
- The ability to work to defined deadlines and prioritise workload in order to meet those deadlines
- Environmental awareness, particularly around our Water Resource challenges, and Water Efficiency drivers
Good to know
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Company van provided
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Interviews to be held week commencing 5th October 2026
- Working hours will be 8am-4pm.
- The role will cover Swansea and all of West Wales
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If you would like further information on this role, please contact scott.hood3@dwrcymru.com
Benefits
Who we are
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
© Dŵr Cymru Cyf 2019.
Water Efficiency Advisor employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
