Visitor Experience Ranger

Address: Rhayader, Wales, GB, ld65hp

Job Requisition Number: 8618

Work Type: Temporary 6 month fixed-term

Job Function: Leisure and Hospitality

Salary Range: £24,309

Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.

What you’ll be responsible for:

You’ll join a great team of colleagues at the Visitors Centre. As a Visitor Experience Ranger, you will play a vital role in maintaining the highest standards of site presentation and visitor experience. Your responsibilities include ensuring the cleanliness, safety, and overall appearance of the site, creating an environment that reflects the quality and values of Welsh Water. You will act as a visible presence across the site, monitoring visitor activity to uphold safety and site rules, and addressing issues promptly and professionally. Through proactive engagement, you will provide visitors with a warm, knowledgeable, and helpful service, always promoting a positive image of Welsh Water.

Key aspects of the role include:

• Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
• Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
• Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
• Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.

To succeed, you’ll need: strong communication skills, a proactive approach, and the ability to remain calm and professional in all situations.

About you: You are passionate about delivering exceptional visitor experiences and take pride in maintaining high standards across our sites. You enjoy working outdoors and as part of a team, with a proactive approach to problem-solving and a friendly, professional manner when engaging with the public. You are adaptable, willing to support different departments, and comfortable handling both customer-facing duties and practical tasks such as grounds maintenance and facility upkeep.

You will have:

• Excellent communication and customer service skills to engage visitors positively.
• A hands-on attitude for maintaining internal and external facilities, including toilets and showers.
• Awareness of health and safety practices and confidence in enforcing site rules.
• Ability to work flexibly, including weekends and bank holidays.
• Experience in grounds maintenance, cleaning, or basic repairs (desirable).
• A willingness to assist across departments such as café/catering, retail, activities, and campsite.

Enhanced DBS check required prior to start date.

Good to know:

Fixed-term, 6 month contract from start date. Any 5 days of 7 a week. Earliest start 08:00am and latest finish will be 18:00pm (typically 8 hours shifts, subject to operational needs). Monthly advanced rota.

For an informal discussion about this role, please contact: Victoria.Hadnett@dwrcymru.com

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits:

• Staff discounts at our visitor attractions.
• Full training given and uniform provided.
• Beautiful working location.
• Flexible working hours.

Whilst also working for a not-for-profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.

Who we are: But did you know we also have a visitor attraction site at Elan Valley which is open all year round? The site has a café, retail area and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Powys.

Want to see more? Click Here to take a look at our website www.elanvalley.org.uk. Elan Valley is situated in the county of Powys in mid-Wales, just a couple of hours from Birmingham and Cardiff. We can be accessed easily from the nearby town of Rhayader where the town is well served by public transport.