At a Glance
- Tasks: Deliver exceptional customer service and handle enquiries and complaints with a focus on Welsh language.
- Company: Dŵr Cymru Welsh Water, committed to providing world-class service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving customer satisfaction.
- Why this job: Make a real difference in customer experience while promoting the Welsh language.
- Qualifications: Strong communication skills in Welsh and experience in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Dŵr Cymru Welsh Water is seeking a Customer Care Advisor in Swansea to deliver world-class service across channels, handle enquiries, complaints, and regulatory requests, and ensure fair outcomes while complying with policies.
You will collaborate with Welsh Water units, support C-MeX/B-MeX, and analyse data to drive improvements, with a strong emphasis on Welsh language communication and stakeholder management.
Customer Experience Lead - Welsh & Escalations in Swansea employer: Dwr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of Cardiff. Employees benefit from comprehensive professional development opportunities, a commitment to sustainability, and a supportive environment that values diversity and inclusion, making it a rewarding place to advance your career while contributing to the community.
