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- Tasks: Respond to sewerage incidents and maintain the sewer network with a focus on customer service.
- Company: Join a dedicated team ensuring clean and safe wastewater management for communities.
- Benefits: Enjoy a structured shift pattern, competitive pay, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Full Driving Licence C1 and strong communication skills are essential; a can-do attitude is a must!
- Other info: Be part of an on-call rota and embrace a dynamic work culture.
The predicted salary is between 30000 - 42000 £ per year.
What you’ll be responsible for
Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service.
Your responsibilities will include:
- Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
- Sewer network inspections (including Sewer connections)
- Sewer location surveys
- Jetting/Flushing/De-silting of Sewers/Lone Working
- Planned and reactive maintenance of assets
- Liaison with customers and stakeholders
- Person entry
- Ability to operate and assess asset condition utilising looksee CCTV equipment
- Cleaning up affected area following flooding events
- Surface water rebate inspections
- You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route
- Undertaking any other duties as required to meet the needs of the business.
Who you’ll work with
Internal
- Network Managers
- Wastewater networks teams
- Capital delivery teams
- Operations
External
- Welsh Water customers
- Members of the public
About you
Knowledge, Skills & Experience
- Full Driving Licence C1
- Excellent communicator and coordinator
- Committed and hard working
- Able to asses risk and adopt a safe working practice to undertake task
- Can do attitude
- IT literate
- Lives the company value and behaviours
- Strives for success
- Embraces change
- Passionate about customer service
Good to know
- 5 week shift pattern
- The successful candidate will also be required to be on an on call rota
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Sewerage Operative-JetVac/Sewer/Pl Maint employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sewerage Operative-JetVac/Sewer/Pl Maint
✨Tip Number 1
Familiarise yourself with the specific tools and equipment mentioned in the job description, such as CCTV equipment and jetting machinery. Being knowledgeable about these will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively liaised with customers or stakeholders in previous roles. This is crucial for a position that involves responding to customer incidents and providing feedback.
✨Tip Number 3
Research common sewerage issues and maintenance practices. Understanding the challenges faced in this field will allow you to speak confidently about how you can contribute to the team and improve customer service.
✨Tip Number 4
Be prepared to discuss your approach to safety and risk assessment. Given the nature of the work, demonstrating a strong awareness of safe working practices will be key to landing the job.
We think you need these skills to ace Sewerage Operative-JetVac/Sewer/Pl Maint
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Sewerage Operative position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in sewerage maintenance, customer service, or similar roles. Use specific examples to demonstrate your ability to handle incidents and work with customers effectively.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to illustrate your communication skills in your application. Mention instances where you successfully liaised with customers or stakeholders, especially in challenging situations.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Show Your Customer Service Skills
Since the role involves dealing with customer incidents, it's crucial to demonstrate your ability to communicate effectively and provide excellent customer service. Prepare examples of how you've handled customer interactions in the past.
✨Highlight Your Technical Knowledge
Be ready to discuss your understanding of sewerage systems and maintenance practices. Familiarise yourself with terms like jetting, flushing, and CCTV inspections, as these will likely come up during the interview.
✨Emphasise Safety Awareness
Given the nature of the job, showcasing your commitment to safety is essential. Be prepared to talk about how you assess risks and ensure safe working practices in previous roles.
✨Demonstrate Flexibility and Teamwork
The position requires working in shifts and being part of a standby rota. Highlight your ability to adapt to changing schedules and your experience working collaboratively within a team to achieve common goals.
