At a Glance
- Tasks: Respond to sewerage incidents and maintain the sewer network with a focus on customer service.
- Company: Join Dŵr Cymru Welsh Water, a company dedicated to keeping communities healthy.
- Benefits: Enjoy competitive salary, 34 days leave, pension contributions, and wellness perks.
- Other info: Diverse and inclusive workplace with opportunities for growth and training.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full driving licence and a passion for customer service required.
The predicted salary is between 40500 - 49500 £ per year.
What you’ll be responsible for:
- Dealing with our initial customer response to sewerage incidents across the business area.
- Undertaking all aspects of sewerage network maintenance both reactively and planned.
- Working within a shift rota as well as participating in standby rota to deliver exceptional customer service.
- Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken.
- Sewer network inspections (including Sewer connections).
- Sewer location surveys.
- Jetting/Flushing/De-silting of Sewers/Lone Working.
- Planned and reactive maintenance of assets.
- Liaison with customers and stakeholders.
- Person entry.
- Ability to operate and assess asset condition utilising looksee CCTV equipment.
- Cleaning up affected area following flooding events.
- Surface water rebate inspections.
The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments. You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route. Undertaking any other duties as required to meet the needs of the business.
About you:
- Full Driving Licence C1.
- Enthusiastic about putting our customers first every day.
- Excellent communicator and coordinator.
- Committed and hard working.
- Able to assess risk and adopt a safe working practice to undertake tasks.
- Can do attitude.
- IT literate.
- Lives the company value and behaviours.
- Strives for success.
- Embraces change.
- Passionate about customer service.
Good to know:
If you would like further information on this role, please contact Matt.Edwards@dwrcymru.com. There will be a requirement to participate in standby rota. There are 3 positions available.
Benefits:
- Market competitive salary.
- 34 days annual leave (pro rata, including public holidays).
- Variable pay schemes.
- Option to buy additional annual leave up to 5 days per year.
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Free Mortgage Brokering Services.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Gym and fitness discounts as well as high street shopping.
- Cycle to work scheme.
- Discount off all Welsh Water visitor attraction centres and gift shops.
- Car-leasing scheme and free on-site parking at all sites.
- Health CashBack scheme and access to an online GP service.
- An employee assistance programme for employees and their immediate family.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles, there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.
Who we are:
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them.
The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Sewerage Operative employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sewerage Operative
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Sewerage Operative
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Dŵr Cymru Welsh Water's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Dŵr Cymru Welsh Water. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Dŵr Cymru Welsh Water
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Dŵr Cymru Welsh Water.
