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- Tasks: Be the friendly face of Llys y Fran, welcoming visitors and managing bookings.
- Company: Join Dŵr Cymru Welsh Water, keeping communities healthy with safe water.
- Benefits: Enjoy a competitive salary, staff discounts, and flexible hours in a stunning location.
- Why this job: Work in a beautiful setting while gaining valuable customer service experience.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Full training provided, with opportunities for career growth in leisure and hospitality.
The predicted salary is between 12 - 12 £ per hour.
Dŵr Cymru Welsh Water keeps 3 million people healthy each day with safe, reliable water, and takes away wastewater to clean, before returning it safely to our rivers and seas. Llys y Fran is our largest reservoir in Pembrokeshire, located in the foothills of the Preseli Mountains. The site has a £4m refurbishment with a Visitor Centre, a new café, retail area and an Activity Centre offering both land and water-based activities. Join our enthusiastic team at one of the most beautiful sites in Pembrokeshire.
What you’ll be responsible for:
- Acting as the first point of contact for all external bodies, visitors and members of the public attending the visitor attraction centre.
- Contributing to the visitors’ attractions team objectives and goals; managing meeting room bookings, catering, and water-sports requirements.
- Contributing to health and safety requirements on site, ensuring a safe and fit-for-purpose working environment for staff and visitors.
- Assisting the Visitor Attraction management team with ensuring Welsh Water operates and maintains a safe and secure working environment, meeting Health and Safety and Statutory Compliance standards; assisting with Fire Registers, evacuations, first aid and security.
- Meeting and greeting visitors, ensuring they sign in and are met by their site contact.
- Handling telephone enquiries, transferring calls, taking messages and answering queries for site activities.
- Assisting Business Support with general day-to-day administrative tasks.
- Assisting with all elements of post, deliveries, parcels, couriers and special deliveries on site.
- Monitoring, creating and rearranging the water sports booking system via EOLA software.
- Undertaking any other duties as required to meet the needs of the business.
Who you’ll work with:
- Internal: Key internal staff and managers, Visitor Attractions Team, Personal Assistants and Admin Assistants of Executives and Senior Managers.
- External: All members of the public and Welsh Water customers, Visitors to site, External bodies and organisations contacting Welsh Water, External service providers including Facilities Service Providers, Catering services provider, Grounds maintenance, Security and Office Fit-out Contractors, Emergency Services – Fire, Police, etc.
About You:
Essential Qualifications: Clerical/administration or public relation related qualifications.
Essential Experience: Experience in dealing with members of the public, working in front of house on reception or customer-facing roles, Experience in making and receiving phone calls and enquiries, dealing with customers and members of the public on the phone.
Essential Knowledge & Skills: Enthusiastic about putting customers first every day, Commercial awareness, Knowledge or experience of Health and Safety processes, Competent knowledge of computers with experience in Excel, Word, Outlook and PowerPoint, Ability to make positive decisions and manage situations, Ability to undertake tasks on your own within set timescales and also work within a team, Ability to communicate effectively in English.
Good to know: For any further information about this role please contact llysyfran@dwrcymru.com. Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. Some roles may require additional checks and security clearance. You will receive further information on how to complete these checks via email after accepting this offer.
Benefits: Annual pay review, Staff discounts at our visitor attractions, Full training and uniform provided, Beautiful working location, Flexible working hours.
Receptionist - Llys y Fran Reservoir employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Llys y Fran Reservoir
✨Tip Number 1
Get to know the company! Before your interview, check out Dŵr Cymru Welsh Water's website and social media. Understanding their mission and values will help you connect with the team and show you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and handling enquiries.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Llys y Fran Reservoir
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our team at Llys y Fran.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in front-of-house roles. We love seeing how your skills align with what we need, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a receptionist at Llys y Fran Reservoir. Familiarise yourself with the visitor attraction's goals and how you can contribute to them. This will show your enthusiasm and readiness to be part of the team.
✨Practice Your Customer Service Skills
Since this role involves dealing with the public, practice common customer service scenarios. Think about how you would handle inquiries or complaints. Being able to demonstrate your ability to manage these situations calmly and effectively will impress your interviewers.
✨Brush Up on Health and Safety Knowledge
Given the importance of health and safety in this role, review basic health and safety protocols. Be prepared to discuss how you would ensure a safe environment for both staff and visitors. This shows that you take the role seriously and are aware of the responsibilities involved.
✨Show Off Your Tech Skills
As you'll be using software like EOLA for bookings, make sure you're comfortable discussing your computer skills. Highlight your experience with Excel, Word, Outlook, and PowerPoint. If you have any examples of how you've used these tools in previous roles, share those during the interview.