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- Tasks: Respond to sewerage incidents and maintain the sewer network with a focus on customer service.
- Company: Join Dŵr Cymru Welsh Water, a trusted provider of essential water services.
- Benefits: Enjoy competitive salary, 33 days leave, pension contributions, and wellness perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Date: 6 Feb 2026
City: Pontypridd
Address: Pontypridd, Wales, GB, CF37 4HL
Job Requisition Number: 8403
Work Type: Permanent
Job Function: Operational
Base: Cardiff East
Closing Date: 23:59 on 22/02/2026
What you’ll be responsible for:
- Dealing with our initial customer response to sewerage incidents across the business area.
- Undertaking all aspects of sewerage network maintenance both reactively and planned.
- Working within a shift rota as well as participating in standby rota to deliver exceptional customer service.
- Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken.
- Sewer network inspections (including Sewer connections).
- Jetting/Flushing/De-silting of Sewers/Lone Working.
- Planned and reactive maintenance of assets.
- Liaison with customers and stakeholders.
- Ability to operate and assess asset condition utilising looksee CCTV equipment.
- Cleaning up affected area following flooding events.
- Surface water rebate inspections.
The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments. You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route.
Who you’ll work with:
- Internal: Network Managers, Wastewater networks teams, Capital delivery teams, Operations.
- External: Welsh Water customers, Members of the public.
About you:
- Full Driving Licence C1.
- Excellent communicator and coordinator.
- Committed and hard working.
- Able to assess risk and adopt a safe working practice to undertake tasks.
- IT literate.
- Lives the company value and behaviours.
- Strives for success.
- Passionate about customer service.
Good to know:
- 1 weekend in 5 on shift, 1 standby weekend in 5 on standby, 1 week (Mon – Thur) on standby.
- A UK drivers licence is required.
- A company vehicle will be provided.
For more information on the role please contact Matt.Edwards@dwrcymru.com.
As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes.
- Option to buy additional annual leave up to 5 days per year.
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Free Mortgage Brokering Services.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Gym and fitness discounts as well as high street shopping.
- Cycle to work scheme.
- Discount off all Welsh Water visitor attraction centres and gift shops.
- Car-leasing scheme and free on-site parking at all sites.
- Health CashBack scheme and access to an online GP service.
- An employee assistance programme for employees and their immediate family.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.
Who we are:
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT.
Sewerage Operative - jetvac/sewer/pl maint in Pontypridd employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sewerage Operative - jetvac/sewer/pl maint in Pontypridd
✨Tip Number 1
Get to know the company! Research Dŵr Cymru Welsh Water and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Sewerage Operative, you might face hands-on tests. Brush up on your skills related to jetting, flushing, and using CCTV equipment. Show them you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Dŵr Cymru Welsh Water. Good luck!
We think you need these skills to ace Sewerage Operative - jetvac/sewer/pl maint in Pontypridd
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your commitment to providing exceptional customer service. We want to see how you’ve gone above and beyond in previous roles to help customers, as this is key to the Sewerage Operative position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to sewerage network maintenance and health & safety practices. We appreciate a well-structured application that’s easy to read!
Tailor Your Application: Make sure to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there, making it easier for you to craft a standout application.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Stuff
Make sure you understand the key responsibilities of a Sewerage Operative. Brush up on your knowledge of sewer network maintenance, jetting techniques, and customer service skills. Being able to discuss these topics confidently will show that you're serious about the role.
✨Safety First
Since health and safety is a big part of this job, be prepared to talk about how you assess risks and ensure safe working practices. Think of examples from your past experiences where you successfully managed safety concerns, as this will demonstrate your commitment to compliance.
✨Show Off Your Communication Skills
As you'll be liaising with customers and stakeholders, it's crucial to highlight your communication abilities. Prepare to share examples of how you've effectively communicated in previous roles, especially in challenging situations. This will help them see you as a team player who can handle customer interactions well.
✨Be Ready for Shift Work
This role involves weekend and evening shifts, so be ready to discuss your flexibility and willingness to work on a rota. If you have experience with shift work, mention it! It shows that you’re adaptable and ready to meet the demands of the job.
