At a Glance
- Tasks: Respond to sewerage incidents and maintain the sewer network with a focus on customer service.
- Company: Join Dŵr Cymru Welsh Water, a trusted provider of essential water services.
- Benefits: Enjoy competitive salary, 33 days leave, pension contributions, and wellness perks.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full driving licence, strong communication skills, and a commitment to safety.
The predicted salary is between 22700 - 29000 £ per year.
Job Requisition Number: 8403
Work Type: Permanent
Job Function: Operational
Salary: £27,089.00
Base: Cardiff East
Closing Date: 23:59 on 22/02/2026
What you’ll be responsible for:
- Dealing with our initial customer response to sewerage incidents across the business area.
- Undertaking all aspects of sewerage network maintenance both reactively and planned.
- Working within a shift rota as well as participating in standby rota to deliver exceptional customer service.
- Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken.
- Sewer network inspections (including sewer connections).
- Sewer location surveys.
- Jetting/Flushing/De-silting of sewers/lone working.
- Planned and reactive maintenance of assets.
- Liaison with customers and stakeholders.
- Person entry.
- Ability to operate and assess asset condition utilising looksee CCTV equipment.
- Cleaning up affected area following flooding events.
- Surface water rebate inspections.
The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments. You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route.
Who you’ll work with:
- Internal: Network Managers, Wastewater networks teams, Capital delivery teams, Operations.
- External: Welsh Water customers, Members of the public.
About You:
- Full Driving Licence C1.
- Excellent communicator and coordinator.
- Committed and hard working.
- Able to assess risk and adopt a safe working practice to undertake tasks.
- Can do attitude.
- IT literate.
- Lives the company value and behaviours.
- Strives for success.
- Embraces change.
- Passionate about customer service.
Good to know:
- 1 weekend in 5 on shift, 1 standby weekend in 5 on standby, 1 week (Mon – Thur) on standby.
- A UK drivers licence is required.
- A company vehicle will be provided.
Benefits:
- 33 days annual leave (pro rata, including public holidays).
- Variable pay schemes.
- Option to buy additional annual leave up to 5 days per year.
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Free Mortgage Brokering Services.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Gym and fitness discounts as well as high street shopping.
- Cycle to work scheme.
- Discount off all Welsh Water visitor attraction centres and gift shops.
- Car-leasing scheme and free on-site parking at all sites.
- Health CashBack scheme and access to an online GP service.
- An employee assistance programme for employees and their immediate family.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.
Who we are:
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Sewerage Operative in Pontypridd employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of Cardiff. Employees benefit from comprehensive professional development opportunities, a commitment to sustainability, and a supportive environment that values diversity and inclusion, making it a rewarding place to advance your career while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Sewerage Operative in Pontypridd
✨Tip Number 1
Get to know the company! Research Dŵr Cymru Welsh Water and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Sewerage Operative, you'll need to liaise with customers and stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle customer interactions smoothly.
✨Tip Number 3
Be ready for practical assessments! Since the role involves hands-on work, prepare for any practical tests that may come up during the interview process. Brush up on your technical skills and safety practices to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sewerage Operative in Pontypridd
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your commitment to exceptional customer service. We want to see how you can bring a 'can do' attitude to the role and how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to sewerage network maintenance and safety practices. We appreciate clarity!
Tailor Your Application:Make sure to tailor your application to the specific role of Sewerage Operative. Mention relevant experiences that align with the responsibilities listed in the job description, like dealing with sewer incidents or using CCTV equipment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Dŵr Cymru Welsh Water
✨Know Your Stuff
Make sure you understand the key responsibilities of a Sewerage Operative. Familiarise yourself with sewer network maintenance, customer service expectations, and health & safety regulations. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Communication Skills
As a Sewerage Operative, you'll need to liaise with customers and stakeholders regularly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle customer interactions professionally.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and risk assessment abilities. Think of scenarios where you've had to make quick decisions or assess risks in previous jobs. Practising these responses will help you feel more prepared and relaxed during the interview.
✨Embrace the Shift Work
Since the role involves shift work and standby duties, be ready to discuss your flexibility and willingness to work weekends and evenings. Highlight any previous experience with shift patterns and how you manage your time effectively to maintain a work-life balance.
