Ranger (Seasonal Visitor Experience) in Pontypool

We would like to see applications from candidates who are positive, friendly, can work under their own initiative, and are at ease working with the public.

What you’ll be responsible for:

• You will join a great team of Rangers whose aim is to make each reservoir a leading visitor attraction in the region.
• You will assist the Visitor Experience Manager and team to safeguard and assist members of the public who visit the Reservoir, from Monday to Sunday during the open season.
• You will be happy working outdoors in a beautiful setting, with an interest in wildlife and nature.

Some Key Duties:

• Take part in the flexible team rota that will involve working up to any 5 days in 7 to include weekends and bank holidays during the season.
• Ensure the safety of all persons on site; staff, contractors and visitors including anglers, walkers, cyclists, bird watchers etc.
• Carry out grounds maintenance tasks, grass cutting and wildlife habitat management as instructed.
• Maintain the upkeep and tidiness of the site, litter picking, gardening, cleaning, building upkeep, and maintenance of amenity routes and facilities, gates, styles, fences, signage.
• Engage with visitors as an ambassador of Welsh Water, interpreting the wildlife, angling, and amenity features to enable visitors to enjoy their visit to the maximum.
• Upsell events, activities and services offered at Llandegfedd.
• Enforce the rules of the site and the waterside, especially the ‘no swimming in reservoirs’ rule, the opening and closing times to anglers.
• Support in the provision of biodiversity, conservation and educational talks, public access, recreational activities and volunteer sessions, open days and events and angling competitions.
• Carry out any other tasks as required for the effective management of the site, as directed by the Visitor Experience Manager.
• Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with:

• Internal: Visitor Experience Manager, Visitor centre colleagues
• External: Members of public, Welsh Water customers, Local landowners and farmers

About You:

Essential Experience:

• Practical health & safety experience
• Rural estate and grounds maintenance experience

Essential Knowledge & Skills:

• Full UK driving licence
• Some vocational wildlife or environmental knowledge or specialism
• Knowledge of water safety
• Enthusiastic about putting our customers first every day
• Working with the general public
• Ability to work on own initiative

Good to know:

• Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.
• Two positions available!
• Driving licence and own transport is essential as Llandegfedd Lake is a remote site, not covered by public transport.
• An enhanced DBS check will be required prior to start date for all successful applicants.
• Llandegfedd Lake is open 7 days per week therefore regular weekend, and bank holidays working is essential.
• This role is short term seasonal only (6 Months FTC APR-SEPT 2026), but winter ad-hoc work might also be available.
• Starting (paid) training ASAP – onboarding will take at least 14 days.
• Shifts are 8.30am-5pm but adjustments might be made to ensure you do not exceed 37 hours per week.
• Rota provided one month in advance – working 5 days per week (out of any 7). Typically, you will be given two consecutive days off for each rotation.
• Band 2 - £12.71/ hour.

For an informal discussion about this role, please contact: Jonathan2.Davies@dwrcymru.com and enter the Job Requisition Number 8490 in the subject title line.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Enhanced Disclosure check on all new employees joining the business.

Benefits:

• Staff discounts at our visitor attractions
• Full in-house training provided
• Uniform provided
• Beautiful working location
• Daytime shifts, with no evenings or nights required.
• We can consider advance requests for reasonable flexibility.

We have great benefits, including... Whilst also working for a not-for-profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.

Who we are:

Did you know we also have a visitor attraction site at Llandegfedd? The site has a café and activity centre which offers both land and water-based activities. Come and join our enthusiastic team and work in one of the most beautiful sites in Monmouthshire.