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- Tasks: Capture and report water meter readings while ensuring safety and efficiency.
- Company: Join a leading water utility company dedicated to customer service and community support.
- Benefits: Enjoy flexible hours, competitive salary, 33 days leave, and great employee perks.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Full UK driving licence and IT literacy required; strong communication and organisational skills preferred.
- Other info: Opportunities for progression and funded training available.
The predicted salary is between 24000 - 36000 £ per year.
Address: Conwy, Wales, GB, LL30
Job Requisition Number: 8469
Work Type: Permanent
Job Function: Operational
Base: Outposted
Closing Date: 23:59 on 23/03/2026
What you’ll be responsible for:
- Capturing water meter reading data from water customer’s meters, using the hand held unit, within set timescales as directed by the cyclical meter reading schedule.
- Identifying unexpected water meter reads, such as higher or lower water consumption profile, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines.
- Providing a report for any water meter that was unable to be read within the schedule, in line with the metering procedures.
- Placing all water meters into a most efficient walk order route that optimises the volume of water meters read.
- Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department.
- Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and to immediately escalate any situation, where the water supply has turned back on, to the Commercial Collections Team for further instruction.
- Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity and remaining safe at all times.
- Reporting all near misses and hazards that could cause potential harm to not only yourself but other colleagues and our Customers, in line with the Company health and safety process and procedures.
- Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines.
Who you’ll work with:
- Internal: Field operations manager, BST team, Area manager, Collections team
- External: Members of public, Business owners
About you:
- A full UK Drivers licence
- IT literate and able to use multiple computer systems
- The ability to self-manage workloads and change priorities to maximise effectiveness and performance
- Excellent organisational skills and self-management to work to deadlines in a rapidly changing environment
- Ability to communicate information in a clear and confident manner; adapting communication method and style to suit the audience; checking to ensure that information has been understood
- A flexible approach to changes in workloads in order to meet business and customer needs
- Able to prioritise Health and Safety at all times and take responsibility for other people’s welfare at work, including colleagues and customers
- Be solution driven and bring ideas into the team in order to improve current processes
Good to know:
- The successful candidate will cover areas in and surrounding the Conwy valley so you must be living within this catchment or within a 10 mile radius to be considered for the role.
- Company Van will be provided.
- Hours of work are flexible between 6am – 8pm Monday to Sunday but minimum of 4 hours per day Monday – Friday.
- A clean driving licence is required for the role.
- As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes
- Option to buy additional annual leave up to 5 days per year
- Enhanced employer pension contributions – Up to 11% employer contributions
- Free Mortgage Brokering Services
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Gym and fitness discounts as well as high street shopping
- Cycle to work scheme
- Discount off all Welsh Water visitor attraction centres and gift shops
- Car-leasing scheme and free on-site parking at all sites
- Health CashBack scheme and access to an online GP service
- An employee assistance programme for employees and their immediate family
Who we are:
Our Customer Contact Centre colleagues help bring Wales to life through inclusive, customer‑focused service. You’ll be a friendly and trusted point of contact for customers from all walks of life, supporting them with their water services and helping them through a range of situations. We value empathy, understanding and individuality, and we’re committed to creating a welcoming environment where everyone feels they belong. Every conversation you have helps build trust and strengthens our connection with the communities of Wales.
Meter Reader in Llandudno employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reader in Llandudno
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dŵr Cymru. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around safety and customer service, as these are key for a Meter Reader role.
✨Tip Number 3
Dress the part! Even if the job is field-based, showing up smartly dressed can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a chance to reiterate why you’d be a great fit!
We think you need these skills to ace Meter Reader in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the responsibilities of a Meter Reader. We want to see how you can capture water meter readings efficiently and handle unexpected situations!
Show Off Your Organisational Skills: Since you'll be managing your own workload, it's crucial to demonstrate your excellent organisational skills. Share examples of how you've prioritised tasks in a fast-paced environment to meet deadlines.
Communicate Clearly: As a Meter Reader, you'll need to communicate effectively with both customers and colleagues. Use your application to showcase your ability to convey information clearly and adapt your communication style to different audiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a meter reader. Familiarise yourself with capturing water meter readings, identifying unusual consumption patterns, and the importance of health and safety protocols. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Organisational Skills
Since the job requires excellent organisational skills, be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully handled multiple responsibilities or adapted to changing workloads. This will highlight your ability to self-manage effectively.
✨Showcase Your Communication Skills
As a meter reader, you'll need to communicate clearly with both customers and colleagues. Practice explaining complex information in simple terms. During the interview, be sure to adapt your communication style based on who you're speaking to, demonstrating your flexibility and understanding of different audiences.
✨Prepare for Safety Discussions
Health and safety is a top priority in this role. Be ready to discuss how you would conduct risk assessments during field visits and what steps you would take to ensure your safety and that of others. Showing that you take these responsibilities seriously will impress your interviewers.