Leakage Inspector

What you'll be responsible for

• Demonstrate a keen willingness to constantly work as part of a team, involving other Customer Services and Leakage Inspectors. Contributing in a course of action to resolve potential or actual Distribution / Leakage issues in order to minimise the level of inconvenience to the customer.
• Achieve and maintain the area leakage targets.
• React and work alongside all other departments during Silver & Gold incidents.
• Ensure that all GIS updates are submitted to GIS bureau to allow DCWW to maintain high quality information.
• Ensure DCWW leakage targets are met using various techniques to reduce leakage.
• Ensure the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind.
• Be a team member, responsible for effective liaison with customer service inspectors and mains and services teams during normal work practice and in times of emergency, arriving at network/leakage solutions.
• Make sure the correct details are entered on the various IT systems. Responsibility of work carried out on site on a daily basis.
• Represent DCWW throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
• Deal with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
• Make recommendations for the improvement of the network.
• Efficiently organise your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities.

Who you'll work with

• Management Team within DCWW
• Local Operational teams
• Customer Services
• Members of the Public
• DCWW Customers
• Local government
• Contractors

About You

• Ideally ONC or BTEC qualification or equivalent.
• Good interpersonal skills.
• Good knowledge and experience of the water industry.
• Good communication skills.
• Good IT skills.
• Current, full valid driving licence.

Good to know

• The successful candidate will be required to participate in a standby rota.
• A full UK drivers licence is required.
• A company vehicle will be provided.

Benefits

• Market competitive salary.
• 33 days annual leave (pro rata, including public holidays).
• Variable pay schemes.
• Option to buy additional annual leave up to 5 days per year.
• Enhanced employer pension contributions – Up to 11% employer contributions.
• Free Mortgage Brokering Services.
• Enhanced family friendly policies.
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
• Gym and fitness discounts as well as high street shopping.
• Cycle to work scheme.
• Discount off all Welsh Water visitor attraction centres and gift shops.
• Car-leasing scheme and free on-site parking at all sites.
• Health CashBack scheme and access to an online GP service.
• An employee assistance programme for employees and their immediate family.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.