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For Companies At a Glance
- Tasks: Join a team to tackle leakage issues and ensure customer satisfaction.
- Company: Dŵr Cymru Welsh Water, providing essential services to 3 million people.
- Benefits: Competitive salary, 33 days leave, pension contributions, and wellness perks.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: ONC or BTEC qualification preferred; good communication and IT skills required.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 22700 - 30779 £ per year.
What you'll be responsible for
- Demonstrate a keen willingness to constantly work as part of a team, involving other Customer Services and Leakage Inspectors. Contributing in a course of action to resolve potential or actual Distribution / Leakage issues in order to minimise the level of inconvenience to the customer.
- Achieve and maintain the area leakage targets.
- React and work alongside all other departments during Silver & Gold incidents.
- Ensure that all GIS updates are submitted to GIS bureau to allow DCWW to maintain high quality information.
- Ensure DCWW leakage targets are met using various techniques to reduce leakage.
- Ensure the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind.
- Be a team member, responsible for effective liaison with customer service inspectors and mains and services teams during normal work practice and in times of emergency, arriving at network/leakage solutions.
- Make sure the correct details are entered on the various IT systems. Responsibility of work carried out on site on a daily basis.
- Represent DCWW throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
- Deal with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
- Make recommendations for the improvement of the network.
- Efficiently organise your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities.
Who you'll work with
- Management Team within DCWW
- Local Operational teams
- Customer Services
- Members of the Public
- DCWW Customers
- Local government
- Contractors
About You
- Ideally ONC or BTEC qualification or equivalent.
- Good interpersonal skills.
- Good knowledge and experience of the water industry.
- Good communication skills.
- Good IT skills.
- Current, full valid driving licence.
Good to know
- The successful candidate will be required to participate in a standby rota.
- A full UK drivers licence is required.
- A company vehicle will be provided.
Benefits
- Market competitive salary.
- 33 days annual leave (pro rata, including public holidays).
- Variable pay schemes.
- Option to buy additional annual leave up to 5 days per year.
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Free Mortgage Brokering Services.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Gym and fitness discounts as well as high street shopping.
- Cycle to work scheme.
- Discount off all Welsh Water visitor attraction centres and gift shops.
- Car-leasing scheme and free on-site parking at all sites.
- Health CashBack scheme and access to an online GP service.
- An employee assistance programme for employees and their immediate family.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.
Who we are
Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Leakage Inspector employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leakage Inspector
✨Tip Number 1
Network like a pro! Reach out to current Leakage Inspectors or people in the water industry on LinkedIn. Ask them about their experiences and any tips they might have for you. You never know, they might even refer you for the job!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of leakage issues and the water industry. Be ready to discuss how you would handle specific situations, especially those that involve teamwork and customer service. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your interpersonal skills during the interview. Being friendly and professional can go a long way, especially when dealing with difficult situations. Remember, they want someone who can represent DCWW well!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and benefits right there. Let’s get you that job!
We think you need these skills to ace Leakage Inspector
Some tips for your application 🫡
Show Your Team Spirit: As a Leakage Inspector, teamwork is key! Make sure to highlight your experience working collaboratively with others in your application. We want to see how you contribute to resolving issues and supporting your colleagues.
Be Clear and Concise: When filling out your application, clarity is crucial. Use straightforward language to describe your skills and experiences, especially those related to the water industry. We appreciate a well-structured application that gets straight to the point!
Highlight Your Problem-Solving Skills: In this role, you'll face various challenges. Share examples of how you've dealt with difficult situations in a friendly and professional manner. We love seeing candidates who can think on their feet and find quick resolutions!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Stuff
Make sure you brush up on your knowledge of the water industry and leakage management techniques. Familiarise yourself with common issues and solutions, as well as the specific responsibilities of a Leakage Inspector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Team Player Mindset
Since this role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Think of examples where you've successfully worked with others to resolve issues or improve processes. Highlighting your interpersonal skills will demonstrate that you can fit into their team culture.
✨Safety First
Understand the health and safety procedures relevant to the role. Be ready to talk about how you prioritise safety in your work and any past experiences where you had to ensure compliance. This shows that you take the responsibility seriously and are committed to keeping yourself and others safe.
✨Stay Calm Under Pressure
You might face questions about handling difficult situations or emergencies. Prepare some examples where you've managed stress effectively or resolved conflicts. Showing that you can maintain professionalism and find quick solutions will set you apart as a strong candidate for the job.
