At a Glance
- Tasks: Inspect water networks and resolve leakage issues to ensure customer satisfaction.
- Company: Welsh Water, committed to providing top-notch service and sustainability.
- Benefits: Competitive salary, 34 days leave, pension contributions, and various employee perks.
- Other info: Opportunities for training, career progression, and a supportive team environment.
- Why this job: Join a vital role in ensuring clean water access while making a real difference.
- Qualifications: Valid driving licence and good customer service experience required.
The predicted salary is between 28065 - 31887 £ per year.
What you’ll be responsible for:
- Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer.
- Demonstrating a keen willingness to constantly work as part of a team.
- Achieving and maintaining the area leakage targets.
- Reacting and working alongside all other departments during Silver & Gold incidents.
- Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information.
- Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage.
- Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind.
- Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions.
- Making sure the correct details are entered onto the various IT systems on a daily basis.
- Ensuring correct working practices are adhered to on site in and out of hours.
- Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
- Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
- Making recommendations for the improvement of the network.
- Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities.
- Undertaking any other duties as required to meet the needs of the business.
About you:
- Essential Qualifications, Experience, Knowledge & Skills
- Qualifications: Current, full valid driving licence. To support operational efficiencies, candidates must reside within or around the area of Powys.
- Experience: Good level of customer service experience. Computer Literate.
- Knowledge & Skills: Enthusiastic about putting our customers first every day. Good interpersonal skills. Good knowledge of the water industry. The drive and ambition to provide a first class service to our customers. Sound understanding of Microsoft software packages including but not limited to Excel, Word. Willingness to both work alone and as part of a team when required. The ability to build and maintain good networks with internal departments, company partners and contractors. Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers.
Good to know:
- Hours of Work: 08:00 – 16:00, with participation in a standby rota (currently 1 week in 5).
- Additional Benefits:
- Company vehicle provided.
- We offer a market competitive salary, 34 days annual leave (pro rata, including public holidays), and a range of employee benefits and rewards:
- Variable pay schemes.
- Option to buy additional annual leave up to 5 days per year.
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Free Mortgage Brokering Services.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Gym and fitness discounts as well as high street shopping.
- Cycle to work scheme.
- Discount off all Welsh Water visitor attraction centres and gift shops.
- Car‑leasing scheme and free on‑site parking at all sites.
- Health CashBack scheme and access to an online GP service.
- An employee assistance programme for employees and their immediate family.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Water Network Inspector in Hereford employer: Dwr Cymru Welsh Water
Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a comprehensive benefits package, including enhanced pension contributions and opportunities for professional growth, employees are encouraged to thrive both personally and professionally. Located in the picturesque Broomy Hill, Hereford, our team members enjoy a collaborative environment where they can make a meaningful impact on the community while ensuring the highest standards of service in the water industry.
