At a Glance
- Tasks: Resolve leakage issues and ensure customer satisfaction while working in a dynamic team.
- Company: Welsh Water, committed to providing top-notch service and sustainability.
- Benefits: Competitive salary, 34 days leave, company vehicle, and various employee perks.
- Other info: Opportunities for training, progression, and a supportive work environment.
- Why this job: Join us to make a real difference in the community and develop your skills.
- Qualifications: Full driving licence and good customer service experience required.
The predicted salary is between 28065 - 31887 £ per year.
Job Requisition Number: 8810
Work Type: Permanent
Job Function: Operational
Salary Range: £28,065.00-£31,887.00
Base: Mid Wales
Closing Date: Thursday 2nd July 2026 at 23:59
Address: Hereford, England, GB, HR4 0JS
What you’ll be responsible for:
- Contributing in a course of action to resolve potential or actual Distribution/Leakage issues in order to minimise the level of inconvenience to the customer.
- Demonstrating a keen willingness to constantly work as part of a team.
- Achieving and maintaining the area leakage targets.
- Reacting and working alongside all other departments during Silver & Gold incidents.
- Ensuring that all GIS updates are submitted to GIS bureau to allow Welsh Water to maintain high quality information.
- Ensuring Welsh Water leakage targets are met using various techniques to reduce leakage.
- Ensuring the proper application and compliance with all company health and safety procedures, with the safety of colleagues and customers always in mind.
- Effective liaison with colleagues in the distribution team during normal work practice and in times of emergency, arriving at network/leakage solutions.
- Making sure the correct details are entered onto the various IT systems on a daily basis.
- Ensuring correct working practices are adhered to on site in and out of hours.
- Representing Welsh Water throughout the lifecycle of projects, assisting as necessary the partner through the project development, planning, approvals and statutory processes.
- Dealing with sometimes difficult situations in a friendly and professional manner, whilst striving for a speedy resolution.
- Making recommendations for the improvement of the network.
- Efficiently organising your own time, handling routine work with a minimum of supervision, assessing priorities within your area of work and managing those priorities.
- Undertaking any other duties as required to meet the needs of the business.
About you:
- Essential Qualifications, Experience, Knowledge & Skills:
- Qualifications: Current, full valid driving licence.
- To support operational efficiencies, candidates must reside within or around the Hereford area.
- Experience: Good level of customer service experience.
- Computer Literate.
- Knowledge & Skills:
- Enthusiastic about putting our customers first every day.
- Good interpersonal skills.
- Good knowledge of the water industry.
- The drive and ambition to provide a first class service to our customers.
- Sound understanding of Microsoft software packages including but not limited to Excel, Word.
- Willingness to both work alone and as part of a team when required.
- The ability to build and maintain good networks with internal departments, company partners and contractors.
- Ability to work to tight deadlines and in difficult circumstances, whilst still providing an unbiased service to our customers.
Good to know:
- Hours of Work: 08:00 – 16:00, with participation in a standby rota (currently 1 week in 5).
- Additional Benefits: Company vehicle provided.
- Closing Date: Thursday 02 July 2026.
- Interview Stage: Week commencing 06 July 2026.
Benefits:
- As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary band will always stay the same, but depending on the performance of the company you could receive a yearly bonus).
- Enhanced employer pension contributions – Up to 11% employer contributions.
- Enhanced family friendly policies.
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
- Reduction on gym memberships and high street shopping.
- Cycle to work scheme.
- Car-leasing scheme.
- An employee assistance programme for employees and their immediate family.
Inspector in Hereford employer: Dwr Cymru Welsh Water
Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a range of benefits including enhanced pension contributions and progression opportunities, employees are encouraged to grow within the company while contributing to vital community services in the picturesque setting of Mid Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Inspector in Hereford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Inspector role you’re after at Dwr Cymru Welsh Water.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Dwr Cymru Welsh Water a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Dwr Cymru Welsh Water.
✨Apply Through Company Websites
When you spot a role like Inspector at Dwr Cymru Welsh Water, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Inspector in Hereford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Inspector, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Dwr Cymru Welsh Water a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Dwr Cymru Welsh Water specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Brush Up on Core Engineering Principles
Before heading into the interview with Dwr Cymru Welsh Water, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Dwr Cymru Welsh Water want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
