Senior Activity Instructor - Water Sports in Haverfordwest

Join to apply for the Senior Activity Instructor role at Dŵr Cymru Welsh Water. This is a temporary position for the April - September 2026 season (6 months contract) based at Llys y Fran (Postcode: SA6 34RR) with a salary of £26,500.00.

Who we are:

We attract over 1 million visitors a year to our five visitor centres, located in stunning locations across Wales. We offer a range of water sports, mountain biking, angling, walking, cafes, and more, all set in beautiful environments. Our visitor centres promote education, conservation and biodiversity and are a hub for health & wellbeing.

Good to know:

• Senior Instructor will cover a minimum of four shifts per week.
• Operating hours are 6.30am - 8.30pm; a mix of early, daytime, evening and weekend shifts from April – September 2026.
• Start as soon as possible, with training beginning ASAP and ideally completing a couple of weekends before the season commences.

Qualifications:

• A water sport National Governing Body qualification (e.g., 'RYA Senior Instructor', 'British Canoeing Coach', 'UKCC Level 2 Coach') or being in the process of obtaining one, plus prior experience.

Experience:

• Supervising and motivating a team.
• Managing and implementing health & safety records and procedures.
• Working with the general public.
• Delivering water or land activities to individuals and groups of different ages and abilities.

Knowledge & Skills:

• Enthusiastic about putting customers first every day.
• Ability to work independently and on own initiative.
• Excellent communication and interpersonal skills.
• IT literate – ability to use a variety of computer systems.
• Effective communication in spoken and written English.
• Honest and professional behaviour.

What you’ll do:

• Join a great team at the Visitors Centre; a flexible approach and teamwork are essential.
• Communicate enthusiastically and help promote Welsh Water.
• Assist in developing a business plan for growth, success and sustainability.
• Deliver effective leadership and advocate key development of the team.
• Follow high levels of health and safety and deliver best practice at all times.
• Build relationships with internal and external customers and maintain a positive, professional image of Welsh Water.

Duty Instructor – Activity Centre Overview:

As a Duty Instructor, you will play a key role in ensuring the smooth operation of our Activity Centre, delivering exceptional customer experiences while maintaining the highest standards of health and safety and professionalism. This is a hands-on leadership role requiring flexibility to work evenings, weekends and bank holidays. The Activity Centres are open 7 days a week.

Key Responsibilities:

• Operational Supervision & Safety: Oversee daily activity operations, ensuring compliance with Welsh Water’s Health and Safety Management Systems. Supervise the activity team and maintain accurate safety documentation. Ensure the safety of all visitors, staff and participants in land and water-based activities, following company procedures for incident reporting.
• Leadership & Team Development: Act as a role model for the activity team, providing guidance, training and support to deliver high-quality activities. Assume full responsibility for the centre and team in the absence of the Activity Manager or Deputy Manager.
• Customer Service & Communication: Deliver outstanding customer service by maintaining professionalism and water safety standards. Respond promptly and professionally to activity enquiries and group bookings. Communicate enthusiastically and knowledgeably with visitors, promoting a positive image of Welsh Water.
• Equipment & Site Maintenance: Maintain high standards of equipment care, repair and cleanliness to ensure availability and safety. Support site upkeep, including reservoir safety, biosecurity, litter picking and building maintenance. Follow routines for opening and closing the site, including cash handling and managing equipment issue and return.
• Community & Business Support: Assist with conservation, educational and recreational activities, including open days and events. Collaborate with third-party organisations such as wildlife charities and volunteer groups. Provide cross-departmental support when required (e.g., café or Ranger team).

Benefits:

• Staff discounts at our visitor attractions.
• Full training and uniform provided.
• Beautiful working location.
• Flexible working hours.