At a Glance
- Tasks: Supervise food service, ensure safety, and deliver top-notch customer experiences.
- Company: Welsh Water, a friendly team in a beautiful location.
- Benefits: Competitive salary, staff discounts, full training, and flexible hours.
- Other info: Exciting career development opportunities in a vibrant environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in hospitality, good communication skills, and a passion for customer service.
The predicted salary is between 27100 - 27100 € per year.
Job Requisition Number: 8615
Work Type: Permanent
Job Function: Leisure and Hospitality
Salary Range: £27,100.00 per annum
Location: Elan Valley (Postcode: LD65HP)
What you’ll be responsible for:
- Ensuring the safety of all persons on site
- Ordering all kitchen and goods for resale supplies from designated suppliers
- Maintaining upkeep of all kitchen HACCP records at all times and to the required standard
- Preparing, cooking and serving meals, managing and organising café assistants to deliver high quality customer service
- Supervising and identifying training needs of colleagues to ensure excellent customer service
- Striving to develop and improve the customer experience offering
- Ensuring the service in the café and retail area is maintained to a high standard
- Engaging with customers as an ambassador of Welsh Water
- Maintaining the food hygiene standards, upkeep and tidiness of the kitchen, retail and restaurant areas in accordance with Welsh Water Food safety procedures
- Undertaking any other duties as required to meet the needs of the business
Who you’ll work with:
- Internal: Visitor centre staff
- External: Members of public
About You:
Essential Qualifications, Knowledge, Experience & Skills:
- Good grasp of MS Office and experience using POS systems
- Satisfactory DBS check
- Practical health & safety and food safety experience in a visitor attraction or retail or restaurant environment
- Experience working with the general public
- Enthusiastic about putting our customers first every day
- Catering/Retail/Hospitality customer service experience
- Ability to work on own initiative
Good to know:
- Uniform provided
- Friendly team in a new business with exciting opportunities for career development
Working pattern:
37 hours over 5 days out of 7
Typical shift patterns: either 8.30am‑4.30pm or 10am‑6.30pm (flexibility considered)
Benefits:
- Staff discounts at our visitor attractions
- Full training given and uniform provided
- Beautiful working location
- Flexible working hours
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Food Service Supervisor employer: Dwr Cymru Welsh Water
As a Food Service Supervisor at our picturesque Elan Valley location, you will be part of a friendly team dedicated to delivering exceptional customer service in a vibrant café environment. We offer comprehensive training, flexible working hours, and opportunities for career development, all while enjoying the stunning natural surroundings and staff discounts at our visitor attractions. Join us to make a meaningful impact on our visitors' experiences in a role that values your initiative and passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the food service industry. A personal recommendation can go a long way in landing that supervisor role.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your cooking or customer service abilities during an interview. Bring along examples of how you've improved customer experiences in past roles.
✨Tip Number 3
Be ready to chat about safety! Since you'll be responsible for food hygiene and safety standards, brush up on relevant regulations and be prepared to discuss how you’ve maintained these in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Welsh Water.
We think you need these skills to ace Food Service Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for putting customers first. Share specific examples of how you've gone above and beyond in previous roles to enhance the customer experience.
Highlight Relevant Experience:Make sure to detail your experience in food service or hospitality. We want to know about your practical health and safety knowledge, as well as any experience with POS systems. Tailor your application to reflect the skills mentioned in the job description.
Keep It Professional Yet Friendly:While we love a casual tone, remember that this is a professional application. Strike a balance between being approachable and showcasing your qualifications. A friendly yet polished approach will resonate well with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Food Service Supervisor. Understand HACCP standards, food safety procedures, and how to manage a team effectively. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Customer Service Skills
Since this role is all about putting customers first, be ready to share specific examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to enhance a customer's experience.
✨Demonstrate Team Leadership
Prepare to discuss your experience in supervising and training staff. Highlight any instances where you identified training needs or improved team performance. This will illustrate your ability to lead and develop a team effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, opportunities for career development, or how they measure success in the café. This shows your genuine interest in the role and the company.
