At a Glance
- Tasks: Deliver exceptional customer service by resolving complex enquiries and complaints.
- Company: Dŵr Cymru Welsh Water, committed to providing a world-class customer experience.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Collaborative atmosphere with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in customers' lives while developing your problem-solving skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 29000 - 32000 £ per year.
Dŵr Cymru Welsh Water is seeking a Customer Care Advisor to deliver a world class customer experience across service channels. You will manage and resolve written and verbal enquiries, complaints, escalations, and regulatory requests, ensuring issues are investigated with clear root causes and fair outcomes.
The role requires strong communication, attention to detail and collaboration across departments to improve service and prevent repeat issues, supporting regulatory obligations and customers.
Customer Care Specialist: Complex Issues & Solutions in Clydach employer: Dwr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of Cardiff. Employees benefit from comprehensive professional development opportunities, a commitment to sustainability, and a supportive environment that values diversity and inclusion, making it a rewarding place to advance your career while contributing to the community.
