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- Tasks: Join our team as a CCTV Operative, tackling sewerage investigations and resolving customer issues.
- Company: Be part of a leading organisation focused on efficient waste management in North Wales.
- Benefits: Enjoy a varied work experience, with opportunities for teamwork and skill development.
- Why this job: Make a real impact on customer satisfaction and environmental health while working in a dynamic field.
- Qualifications: Experience in wastewater maintenance and CCTV equipment is a plus; strong communication skills are essential.
- Other info: Work in a two-person team and be part of a standby rota for added flexibility.
The predicted salary is between 30000 - 42000 £ per year.
What you’ll be responsible for
Assist the Sewerage Manager to manage a substantial operational area to achieve regulatory, Health & Safety, financial, customer and performance targets. To ensure the existing network assets, including the transferred private drains are managed to optimal efficiency within agreed budgetary targets whilst meeting all Customer Service and serviceability targets.
As a North Wales CCTV Technician you will:
- Resolve Customer related issues with regards to the Sewerage Network & recently transferred private drains, taking ownership and resolving to a satisfactory conclusion.
- The successful applicant will undertake all aspects of sewerage investigation work using CCTV equipment both reactively and planned, to deliver exceptional customer service.
- Ensure all activities are carried out in line with Health and Safety policies and procedures and successful candidates will be required to undertake a POWRA.
- You will receive job instructions via an electronic work management system (SAP) and be expected to provide feedback via the same route and update Innovyze from site to enable the Network team to review survey’s in a timely manner.
- You will have a direct impact on customer and pollution issues, allowing the network team to make informed decisions regarding next steps.
- Provision of technical support to service providers and associated field staff.
- Work closely with the wider Network team, CCTV Co-ordinator, Wastewater Assets, Developer Services & Capital.
- This role offers a varied experience in the operational field.
Principle Accountabilities:
- Respond to requests for CCTV surveys in priority order for all types of sewers and drains, providing detailed feedback on actions taken and preparation of detailed structural and serviceability reports.
- Make recommendations as to remedial works as required.
- Undertake sewer location surveys using all types of sewer tracing equipment, providing accurate data and feedback to the planning team to enable developers and customer to progress with their build.
- Undertake Sewer network inspections to prove connectivity between manholes & undertake misconnection surveys, working closely with the Drainage & Storm Overflow team.
- Undertake detailed and timely completion of actions taken on all incidents in the work management systems.
- Accurately update the sewerage mapping system.
Who you’ll work with
Internal
- DCWW senior management team.
- Catchment Operations, H&S, Planning, Asset Strategy & Planning, Finance and Business Improvement teams, Capital, Developer Services,
- Drainage & Storm overflow teams.
- Day to day liaison with operational staff regarding work management, planning, scheduling and strategy implementation.
- DCWW Contract Partners – Delivery managers where appropriate.
External
- Environment Agency/ NRW / local authorities
- Contractors
- Customers/ Developers
About you
Knowledge, Skills & Experience
- Experience gained through thorough understanding of waste water maintenance & service delivery. Highly competent in terms of working within high performance teams.
- An ability to think strategically but also able to ensure effective day to day delivery of services.
- Experience of using CCTV equipment and recording software would be advantageous
- Excellent communicator (verbal & written) with strong interpersonal skills with the ability to communicate ideas, targets & solutions to colleagues and service providers.
- Computer Literate, with experience of Window applications, GIS and SAP.
- Hold current driving licence.
- Understanding of the recent Private Sewer Transfer Legislation would be advantageous.
- The ability to develop positive working relationships and to be seen as a highly credible representative of the business is required for this role.
Good to know
- 1-5 Standby rota
- Working as part of a two person team, undertaking surveys across North Wales & Cheshire
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CCTV Operative employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operative
✨Tip Number 1
Familiarise yourself with the specific CCTV equipment and software mentioned in the job description. Having hands-on experience or knowledge about these tools will give you an edge during interviews, as you'll be able to discuss your practical understanding.
✨Tip Number 2
Network with professionals in the wastewater maintenance field. Attend industry events or join relevant online forums to connect with current CCTV Operatives or those in similar roles. This can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Brush up on your knowledge of Health & Safety policies related to sewerage work. Being well-versed in these regulations will not only help you in the role but also demonstrate your commitment to safety during the interview process.
✨Tip Number 4
Prepare to discuss how you would handle customer-related issues effectively. Think of examples from your past experiences where you resolved conflicts or provided exceptional service, as this is a key aspect of the role.
We think you need these skills to ace CCTV Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the CCTV Operative position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in waste water maintenance, CCTV operations, and customer service. Use specific examples to demonstrate your competencies and achievements in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your understanding of Health & Safety policies, your communication skills, and your ability to work within high-performance teams.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Equipment
Familiarise yourself with the CCTV equipment and recording software mentioned in the job description. Be prepared to discuss your experience using these tools and how you can apply that knowledge to the role.
✨Understand the Regulatory Framework
Brush up on the relevant Health & Safety policies and the recent Private Sewer Transfer Legislation. Showing that you understand these regulations will demonstrate your commitment to compliance and safety.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved customer-related issues in the past, particularly in a sewerage or maintenance context. Highlight your ability to take ownership of problems and deliver satisfactory solutions.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you'll need to liaise with various teams and customers.
