Catchment Operational Supervisor

City: Chester

Address: Chester, England, GB, ch1 4nt

Job Requisition Number: 7772

Work Type: Permanent

Job Function: Operational

Salary Range: £41,300.00-£47,213.00 Base

Closing Date: 23:59 on 17/07/2025

What you’ll be responsible for:

• Managing operational crews involved in the operation and maintenance of wastewater assets including direct and sub contract workforces.
• Ensuring colleagues work safely delivering operational and maintenance activities, whilst achieving full compliance with all relevant regulatory and statutory requirements.
• Ensuring that all operational activities are undertaken in an environmentally responsible and sustainable manner.
• Actively promoting environmental awareness within the business.
• Managing and motivating colleagues to deliver great customer service, ensuring the business is customer led.
• Acting as cover for Operational Managers as required.
• Establishing a high performance culture with appropriate training and full implementation of process improvements afforded by investment in new technology or working practices where relevant.
• Proactively and effectively managing team and individual performance in accordance with all current HR policies.
• Ensuring public health is never compromised when delivering planned/reactive operational activities.
• Providing cost management support to the area management team to help achieve department budget yearly.
• Managing change across operational teams, creating high performing teams to deliver leading industry performance.
• Monitoring and managing area team performance to ensure high level targets are achieved.
• Providing and testing appropriate functional contingency plans in line with emergency response procedures.
• Achieving health and safety unit assessment compliance monthly, providing supplementary evidence.
• Ensuring any operational incidents are managed effectively and in line with company procedures.
• Being an effective team player, supporting other team colleagues and promoting best practice and standardisation to improve business performance.
• Taking a rigorous approach to day to day operational procedures whilst being able to deal with complex customer and asset problems.
• Demonstrating good working knowledge of work equipment and understanding of the operation and maintenance of the equipment.
• Demonstrating strong leadership capabilities and having excellent communication skills which will enable you to liaise effectively with colleagues, customers, service partners and visitors to sites.

Who you’ll work with:

• Internal: DCWW management team – operations, H&S, HR, planning, finance & communications; DCWW Contract Partners – Delivery managers where appropriate; DCWW Service management team colleagues; Asset strategy, capital delivery, quality, emergency planning, H&S and operational control and customer contact centre; Procurement, finance and HR teams; Internal audit teams.
• External: Local Authorities & Emergency Planning groups; Health and Safety Executive as required; Regulatory groups.

About you:

• Ability to think strategically but with a strong focus on ensuring day to day operations are effective and efficient.
• Enthusiastic and self-motivated, able to work under your own initiative and demonstrate a proactive and flexible approach to work.
• Good problem solving skills and process understanding.
• Demonstrating a "can do" attitude and the ability to develop new skills.
• Strong leadership capabilities and excellent communication skills.
• Ability to work as a team player who understands the importance of ownership and accountability.
• Commercial experience in cost management and delivering efficiencies in operational budgets and supervising suppliers.
• Effective communication skills and ability to translate initiatives and directives into actions that are fully understood by the team.
• Ability to develop positive working relationships across the team and wider organisation.
• Sound knowledge of a wide variety of IT systems.

Good to know:

• The successful candidate will be required to participate in a bronze (1 in 6) standby rota.
• Car allowance is included.
• For more information on the role please contact.
• As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including: Option to buy additional annual leave up to 5 days per year; Enhanced employer pension contributions – Up to 11% employer contributions; Free Mortgage Brokering Services; Enhanced family friendly policies; Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes; Gym and fitness discounts as well as high street shopping; Cycle to work scheme; Discount off all Welsh Water visitor attraction centres and gift shops; Car-leasing scheme and free on-site parking at all sites; Health CashBack scheme and access to an online GP service; An employee assistance programme for employees and their immediate family.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business.

Who we are:

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.