Cartref Inspector

What you’ll be responsible for:

Our Cartref programme helps customers identify and resolve common internal leaks, such as faulty toilets, while educating them on how to use water more efficiently. In this role, you will support the delivery of the Cartref programme by carrying out minor plumbing repairs, promoting water efficiency awareness, and fitting water-saving products. You will also contribute to the development, testing, and delivery of our water efficiency initiatives, while actively promoting the wider Cartref offerings both internally and to our customers. Our customers range from typical domestic and non-domestic customers.

Your duties will include:

• Responsible for undertaking plumbing repairs in domestic and non-domestic properties (e.g. toilet, tap and trough repairs) that align with the Cartref principles in a safe and competent manner that provides excellent customer service.
• Deliver behaviour changing education to customers on water efficiency to encourage a reduction in customer demand and drive the efficient use of water within our customer base.
• Install basic water efficiency products within customer properties (hose guns, shower heads) on water efficiency visits.
• Represent Welsh Water in the community (ad-hoc), to promote Water Efficiency as well as other Welsh Water support schemes.
• Reporting on your delivery outputs through our corporate system in a compliant and accurate manner.
• Reviewing customer report videos and updating corporate systems in a timely manner.
• Have a sound understanding of the Water Supply (Water Fittings) Regulations (1999).
• Support where required our Private Leakage workstream and/or Cartref programme.
• Participating in a 5-day working pattern to meet our customer’s requirements.
• Undertaking any other duties as required to meet the needs of the business.
• Act as an initial point of escalation/support to other inspectors both within the team and wider teams on technical issues and customer enquiries.
• Ensure you comply with all company Health and Safety Procedures with the safety of yourself, colleagues, contractors and customers always in mind and undertake additional H&S duties (e.g. Safety Conversations, Briefings, etc.).
• Obtain and maintain your Water Safe accreditation and ensure you are up to date with all other mandatory company training.
• Delivering a high standard of customer service in line with our company values.

About you:

The following are essential:

• 5 GCSE’s grades A*- C (or equivalent qualification) including English and Maths or experience in water distribution networks.
• Good Interpersonal Skills e.g. building a rapport, listening effectively to others.
• Excellent problem-solving skills.
• Plumbing Qualification (NVQ 2 or equivalent).
• Good communication skills e.g. clear and concise.
• IT Skills including Microsoft Office packages.

Benefits:

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus).
• Enhanced employer pension contributions – Up to 11% employer contributions.
• Enhanced family friendly policies.
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
• Reduction on gym memberships and high street shopping.
• Cycle to work scheme.
• Car-leasing scheme.
• Health CashBack scheme.
• An employee assistance programme for employees and their immediate family.

Who we are:

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas. To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them.

The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.