Response Pod Inspector (24/7) in Cardigan

Job Requisition Number: 8736

Work Type: Permanent

Job Function: Operational

Salary Range: £28,065.00-£31,887.00

Location: Cardigan, Wales, GB, SA43 2QL

Closing Date: 23:59 on 02 July 2026

What you’ll be responsible for:

• Support the Response Pod Team in delivering an efficient and effective 24/7 service with no avoidable failures in service delivery.
• Respond to issues directed by Operational Response and Control teams, providing regular feedback to ensure risks are understood and customers are kept up to date.
• Investigate, pinpoint faults and take action to resolve them, handling a wide variety of issues from single customer contacts to major failures of large diameter water mains.
• Provide service to customers directly in response to urgent issues and ensure they are fully informed about what happens next.
• Maintain all vehicles, plant and equipment so they are ready to deploy at all times, ensuring compliance with Water Quality and Safety standards.
• Utilise emergency response equipment to restore supplies quickly while protecting water quality and the environment.
• Support the delivery of planned work on the distribution network, following risk assessments, method statements and safety protocols, and carry out leakage detection and maintenance tasks to meet business targets.
• Monitor contractor performance through inspections and safety conversations; review contractor RAMS, issue Permits to Work and Certificates of Isolation to enable works.
• Carry out dynamic risk assessments on site to identify hazards and mitigate risks, ensuring compliance with Health and Safety legislation and DCWW policies.
• Perform routine daily vehicle checks to comply with the Road Traffic Act and DCWW Operators Licence, accurately recording and reporting defects.
• Record all activities in corporate systems (SAP, PowerApps, Procedural Forms) to maintain an auditable record.
• Take Water Quality samples from tankers and other temporary supplies, following procedures to ensure supplied water meets standards; coordinate logistics to deliver samples to the laboratory timely.
• Assist the Operations Supervisor and Compliance Teams by ensuring HGV drivers’ hours are accurately recorded, monitored and never breached.
• Ensure chlorination of tankers, bowsers and hoses is completed and recorded when necessary.
• Communicate availability of tankers and kit to enable supply interruption mitigation.
• Escalate driver changeovers or additional resource needs in a timely manner.
• Escalate any water quality issues or risks immediately.
• Participate in a standby rota and undertake any other duties required to meet business needs.

About you:

• Good understanding of leakage identification and repair techniques; able to detect leakage both external to and internally within customers’ homes quickly and efficiently.
• Comprehensive experience and knowledge of domestic plumbing systems, appliances and fittings with a range of repair techniques and skills.

Knowledge & Skills:

• Enthusiastic about putting customers first every day.
• Good interpersonal skills: building rapport, listening effectively.
• Good communication skills: clear and concise.
• IT skills including Microsoft Office, SAP Work Manager, TMJ, Geo Field, Vyntelligence, Water Core.
• Current, full valid UK driving licence.

Shift Pattern:

• 2 day shifts: 6:00 am – 6:00 pm
• 2 night shifts: 6:00 pm – 6:00 am
• Followed by 4 consecutive days off
• Cycle repeats eight times, then an extended break of 18 consecutive days before the pattern restarts.
• Annual leave is built into the rota and cannot be booked separately; flexibility to swap shifts or purchase additional leave in exceptional circumstances is possible.

Additional Requirements:

• Shift working is an integral part of this role.
• There is a 25% additional shift allowance payment on top of the base salary.
• Post‑offer medical clearance, satisfactory references and a criminal records Basic Disclosure check are required for all new employees.

Benefits:

• Market competitive salary within the stated range.
• 33 days annual leave pro rata, including public holidays.
• Variable pay schemes: within‑band increments and yearly incentives based on performance.
• Option to buy additional annual leave up to 5 days per year.
• Enhanced employer pension contributions – up to 11%.
• Free mortgage‑brokering services.
• Enhanced family‑friendly policies.
• Progression opportunities, including funded training, coaching and mentoring programmes.
• Gym and fitness discounts and high‑street shopping discounts.
• Cycle‑to‑work scheme.
• Discount off all Welsh Water visitor attraction centres and gift shops.
• Car‑leasing scheme and free on‑site parking at all sites.
• Health CashBack scheme and access to an online GP service.
• Employee assistance programme for employees and their immediate family.
• Many more benefits available on our website.

Who we are:

Our Operations teams help bring Wales to life by protecting and delivering one of our most vital natural resources. Every role plays a part in keeping safe, high‑quality drinking water flowing to homes and businesses across the country. We’re proud to offer an inclusive working environment where different perspectives, skills and experiences are valued, because we know diverse teams help us serve our communities better. Whatever your background, you’ll be supported to learn, grow and make a meaningful impact on everyday life in Wales.