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- Tasks: Ensure a top-notch visitor experience and maintain site cleanliness and safety.
- Company: Welsh Water, a not-for-profit company dedicated to environmental care.
- Benefits: Competitive pay, staff discounts, flexible hours, and full training provided.
- Why this job: Join a passionate team in a beautiful outdoor setting and make a real difference.
- Qualifications: Strong communication skills and a proactive, friendly attitude.
- Other info: Casual contract with approximately 16 hours per week and flexible shifts.
The predicted salary is between 12 - 12 £ per hour.
City: Cardiff
Address: Cardiff, Wales, GB, CF14 0BB
Job Requisition Number: 8506
Work Type: Casual
Job Function: Leisure and Hospitality
Salary Range: £12.60 / hour
Base Closing Date: Llanishen 23:59 on 30 March 2026
What you’ll be responsible for:
You’ll join a great team of colleagues at the Visitors Centre. As a Visitor Experience Ranger, you will play a vital role in maintaining the highest standards of site presentation and visitor experience. Your responsibilities include ensuring the cleanliness, safety, and overall appearance of the site, creating an environment that reflects the quality and values of Welsh Water. You will act as a visible presence across the site, monitoring visitor activity to uphold safety and site rules, and addressing issues promptly and professionally. Through proactive engagement, you will provide visitors with a warm, knowledgeable, and helpful service, always promoting a positive image of Welsh Water.
- Site Presentation & Cleanliness: Maintain grounds, facilities, and amenities to exceptional standards, ensuring a welcoming and safe environment.
- Policing & Safety: Monitor visitor behaviour, enforce site regulations, and respond effectively to incidents to protect people and property.
- Guest Interaction: Deliver outstanding customer service by assisting visitors, answering queries, and sharing knowledge about the site and its surroundings.
- Team Collaboration: Work closely with colleagues to ensure smooth operations and contribute to continuous improvement initiatives.
To succeed, you’ll need: strong communication skills, a proactive approach, and the ability to remain calm and professional in all situations.
About you: You are passionate about delivering exceptional visitor experiences and take pride in maintaining high standards across our sites. You enjoy working outdoors and as part of a team, with a proactive approach to problem‑solving and a friendly, professional manner when engaging with the public. You are adaptable, willing to support different departments, and comfortable handling both customer‑facing duties and practical tasks such as grounds maintenance and facility upkeep.
You will have:
- Excellent communication and customer service skills to engage visitors positively.
- A hands‑on attitude for maintaining internal and external facilities, including toilets and showers.
- Awareness of health and safety practices and confidence in enforcing site rules.
- Ability to work flexibly, including weekends and bank holidays.
- Experience in grounds maintenance, cleaning, or basic repairs (desirable).
- A willingness to assist across departments such as café/catering, retail, activities, and campsite.
Enhanced DBS check required prior to start date.
Good to know:
- Casual contract, approximately 16 hours per week (flexible - could be offered more).
- Earliest start 08:00am and latest finish will be 20:30pm (typically 8 hours shifts, subject to operational needs).
- 6 weeks advanced rota.
- Enhanced DBS.
Benefits: We have great benefits, including:
- Annual pay review.
- Staff Discounts at our visitor attractions.
- Full training given and uniform provided.
- Beautiful working location.
- Flexible working hours.
Whilst also working for a not-for-profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment. Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Who we are: Our Visitor Attraction site at Lisvane and Llanishen opened in 2023, in the North of Cardiff, and is open all year round! This is an exciting opportunity for anyone wishing to join Welsh Water. The site boasts a state‑of‑the‑art Visitor Attraction building with a 150-cover restaurant, balcony with views over both reservoirs, group and cubicle changing rooms, both land and water-based activities, education learning space, bird hides & islands, meeting rooms and a Grab & Go. Come and join our team and work in this green/blue oasis less than 5 miles from Cardiff city centre.
Want to see more? Take a look at here: https://lisvane-llanishen.com/
Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT.
Visitor Experience Ranger in Cardiff employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Ranger in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Welsh Water and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Visitor Experience Ranger, you'll be interacting with visitors all day. Think of some scenarios you might face and how you'd handle them. This will help you feel more confident during the interview.
✨Tip Number 3
Dress the part! Even though it's a casual role, showing up looking neat and professional can make a great first impression. It shows you take the opportunity seriously and respect the environment you'll be working in.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you’ll get all the latest updates about the role!
We think you need these skills to ace Visitor Experience Ranger in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional visitor experiences shine through. We want to see that you genuinely care about maintaining high standards and creating a welcoming environment.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Visitor Experience Ranger role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Visitor Experience Ranger. Familiarise yourself with the key aspects like site presentation, safety monitoring, and guest interaction. This will help you demonstrate your passion for delivering exceptional visitor experiences.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've successfully engaged with customers in the past. Think about times when you provided outstanding service or resolved issues effectively. This will showcase your ability to connect with visitors and promote a positive image.
✨Demonstrate Your Proactive Approach
The job requires a proactive attitude, so be ready to discuss how you've tackled challenges in previous roles. Share specific instances where you took the initiative to improve a situation or maintain high standards, whether in grounds maintenance or customer service.
✨Be Ready for Teamwork Questions
Collaboration is key in this position, so expect questions about working as part of a team. Prepare to talk about your experiences in team settings, how you contribute to smooth operations, and any continuous improvement initiatives you've been involved in. This will highlight your adaptability and willingness to support different departments.