Dŵr Cymru Welsh Water is seeking a Workforce Management Planning Manager in Cardiff to lead the planning function for a multi-channel customer contact operation. You will own forecasting, capacity planning, scheduling and real-time performance, balancing service quality with efficiency.
You will apply strategic thinking and strong management to shape resource decisions, improve planning accuracy and use NICE Workforce Management to deliver cost-effective workforce plans.
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Strategic Workforce Planning Lead in Cardiff employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
