Senior Activity Instructor in Cardiff

Join to apply for the Senior Activity Instructor role at Dŵr Cymru Welsh Water.

Job Requisition Number: 8255

Work Type: Temporary April - Sept 2026 Season (6 Months Contract)

Job Function: Leisure and Hospitality

Salary Range: £26,500.00

Location: Llanishen (Postcode CF14 0BB)

Overview

As a Senior Activity Instructor you will play a key role in ensuring smooth operation of our Activity Centre, delivering exceptional customer experiences while maintaining the highest standards of health and safety, professionalism and advocacy for Welsh Water at all times. This hands‑on leadership role requires flexibility to work evenings, weekends and bank holidays. Our Activity Centres are open 7 days a week.

Key Responsibilities

• Oversee daily activity operations, ensuring compliance with Welsh Water’s Health and Safety Management Systems.
• Supervise the activity team and maintain accurate safety documentation.
• Ensure the safety of all visitors, staff, and participants in land and water‑based activities, following company procedures for incident reporting.
• Act as a role model for the activity team, providing guidance, training, and support to deliver high‑quality activities.
• Assume full responsibility for the centre and team in the absence of the Activity Manager or Deputy Manager.
• Deliver outstanding customer service by maintaining professionalism and water safety standards.
• Respond promptly and professionally to activity enquiries and group bookings.
• Communicate enthusiastically and knowledgeably with visitors, promoting a positive image of Welsh Water.
• Maintain high standards of equipment care, repair, and cleanliness to ensure availability and safety.
• Support site upkeep, including reservoir safety, biosecurity litter picking and building maintenance.
• Follow routines for opening and closing the site, including cash handling and managing equipment issue and return.
• Assist with conservation, educational and recreational activities, including open days and events.
• Collaborate with third‑party organisations such as wildlife charities and volunteer groups.
• Provide cross‑departmental support when required (e.g. café or Ranger team).

Qualifications

Water sport National Governing Body qualification (eg RYA Senior Instructor, British Canoeing Coach, UKCC Level 2 Coach), or be working towards one of these, along with prior experience.

Experience

• Supervising and motivating a team.
• Managing and implementing health & safety records and procedures.
• Working with the general public.
• Delivering water or land activities to individuals and groups of different ages and abilities.

Knowledge & Skills

• Enthusiastic about putting our customers first every day.
• Ability to work independently and on own initiative.
• Excellent communication and interpersonal skills.
• IT literate – we use a variety of computer systems which we will teach you.
• Ability to communicate effectively in spoken and written English.
• Always honest and professional.

Good to know

We are looking for our Senior Instructor to cover a minimum of four shifts / week each. Our operating hours are from 6.30am - 8.30pm. We require a combination of early, daytime, evening and weekend shift cover from April - September 2026 (6 months contract). Starting ASAP (training days to start ASAP – ideally completing a couple of weekends before the 2026 season commences).

Benefits

• Staff Discounts at our visitor attractions
• Full training given and uniform provided
• Beautiful working location
• Flexible working hours

How to apply

For an informal discussion about this role, please contact: kai.thomas3@dwrcymru.com and enter the job ID 8255 in the subject title line. Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest. Due to the nature of the industry, we require satisfactory references, post‑offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.