At a Glance
- Tasks: Lead and inspire a contact centre team to achieve high performance and customer satisfaction.
- Company: Dŵr Cymru Welsh Water, a leading water provider in Cardiff.
- Benefits: Competitive salary, hybrid working, and clear career progression opportunities.
- Other info: Join a supportive environment focused on health, safety, and continuous improvement.
- Why this job: Make a real difference by coaching and developing a passionate team.
- Qualifications: Experience in people leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dŵr Cymru Welsh Water in Cardiff is seeking an experienced people leader to manage our contact centre team on a 12 Months FTC.
You will coach and develop advisors, drive high performance, and align activities with SMART goals and customer service targets.
You will gather data to improve processes, build cross‑functional relationships, and promote health and safety.
The role offers hybrid working between office and home, with a competitive salary and a clear progression path.
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Hybrid Customer Team Leader – Coach, Develop & Deliver in Cardiff employer: Dwr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of Cardiff. Employees benefit from comprehensive professional development opportunities, a commitment to sustainability, and a supportive environment that values diversity and inclusion, making it a rewarding place to advance your career while contributing to the community.
