Dŵr Cymru Cyf is seeking a Permanent Resource Planner in the Cardiff area to forecast and plan demand for multiple channels within the customer services function. You will develop forecasting models to ensure KPIs are met across short, medium and long-term horizons.
You will maintain WFM/WFO systems, analyse trends, and collaborate with the Planning & Performance team to deliver cost-effective staffing and service levels. Strong Excel and modeling experience are essential.
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Forecast & Resource Planning Specialist in Cardiff employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
