Dŵr Cymru Welsh Water in Cardiff is seeking a Planning and Performance Analyst to provide insights that optimise performance across front and back office and align customer service. You will influence senior stakeholders, develop and present meaningful performance data, and produce accurate reports.
You will lead demand forecasting, multi-channel planning using Genesys WFM/WFO tools and Excel modelling, and help shape the P&P Business Plan.
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CX Strategy & Planning Lead in Cardiff employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
