Dŵr Cymru Welsh Water is seeking a skilled performance analytics professional to optimise customer service performance by aligning front and back office operations. The role involves developing insights from detailed data, presenting timely reports, and influencing senior stakeholders to improve efficiency across multi-channel services.
The position emphasizes KPI/PI development, real-time support, and forecasting models, with leadership responsibilities and potential security checks.
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CX Planning & Insights Lead in Cardiff employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
