Dŵr Cymru Welsh Water is seeking a Customer Researcher to support high‑quality insights into customer needs and experiences, guiding strategy and regulatory submissions. You will manage both quantitative and qualitative studies and help embed customer insight across the organisation.
The role involves working with internal teams and external agencies to shape engagement programs, inform service improvements, and deliver actionable briefs for senior decision-makers.
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Customer Insight & Engagement Researcher in Cardiff employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
