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For Companies At a Glance
- Tasks: Resolve customer queries and promote satisfaction in a supportive team.
- Company: Leading water services provider in Cardiff with a community focus.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Join a new team making a positive impact in the community.
- Qualifications: Customer service experience and strong problem-solving skills.
- Other info: Exciting opportunity to develop your career in a dynamic setting.
The predicted salary is between 28800 - 43200 £ per year.
A leading water services provider in Cardiff is seeking individuals to join their dedicated business customer service team. The role involves resolving queries, demonstrating exceptional communication, and promoting customer satisfaction.
Candidates are encouraged to have a background in customer service, with strong problem-solving skills and a passion for helping customers. This is an exciting opportunity to be part of a new team focused on making a positive impact in the community.
Business Customer Care Specialist in Cardiff employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Care Specialist in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact the community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about resolving queries and promoting customer satisfaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows us that you're serious about joining our team and making a positive impact.
We think you need these skills to ace Business Customer Care Specialist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. We want to see how you've made a positive impact in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and your communication skills. Let us know why you’re excited about joining our team in Cardiff.
Showcase Your Problem-Solving Skills: In your application, give us specific examples of how you've tackled challenges in customer service. We love seeing how you think on your feet and resolve queries effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dedicated team.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know the Company Inside Out
Before your interview, do some research on the water services provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer queries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your communication skills. Don’t hesitate to ask for clarification if you don’t understand something – it shows you're engaged!
✨Express Your Passion for Helping Customers
Let your enthusiasm for customer service shine through. Share why you enjoy helping customers and how you believe excellent service can positively impact the community. This aligns perfectly with the company’s focus on making a difference.
