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For Companies At a Glance
- Tasks: Help business customers with their queries and provide top-notch service.
- Company: A leading water utility company in Cardiff with a focus on service excellence.
- Benefits: Competitive salary, 33 days annual leave, enhanced pension, and great employee perks.
- Why this job: Join a new team and make a real impact in customer service.
- Qualifications: Experience in customer service is preferred but not essential.
- Other info: Exciting opportunities for career progression in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A water utility company in Cardiff is looking for Customer Service representatives to join its newly established business team. This role involves resolving queries from business customers, actively communicating via various channels, and demonstrating company values. Candidates should ideally have a background in delivering customer service.
This position offers a competitive salary, 33 days annual leave, and numerous employee benefits including enhanced pension contributions and progression opportunities.
Business Customer Advisor: Service Excellence & Impact in Cardiff employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Advisor: Service Excellence & Impact in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident when handling queries during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Business Customer Advisor: Service Excellence & Impact in Cardiff
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've resolved queries and made customers happy, so share specific examples that demonstrate your skills.
Communicate Clearly: Since this role involves active communication, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application!
Align with Our Values: Take a moment to understand our company values and reflect them in your application. We’re looking for candidates who resonate with our mission, so let us know how you embody these values in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know the Company Inside Out
Before your interview, make sure you research the water utility company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since the role involves resolving queries from business customers, think of specific examples from your past experience where you've successfully handled customer issues. Be ready to discuss these scenarios and how you demonstrated service excellence and impact.
✨Practice Active Communication
As this position requires active communication via various channels, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Showcase Your Values
During the interview, align your answers with the company's values. Think about how your personal values resonate with theirs and be prepared to share examples that highlight your commitment to service excellence and making a positive impact.
