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- Tasks: Ensure a smooth campsite experience for guests while maintaining high standards of service and safety.
- Company: Join Dŵr Cymru Welsh Water at the beautiful Llys y Fran Reservoir.
- Benefits: Enjoy 25 days annual leave, free parking, and discounts at attractions.
- Why this job: Be part of a friendly team creating memorable outdoor experiences for visitors.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Fixed-term contract with opportunities for overtime and training provided.
The predicted salary is between 25000 - 25000 £ per year.
Job Requisition Number: 8261
Work Type: Casual (6 Months APR-SEPT 2026)
Job Function: Leisure and Hospitality
Salary Range: £25,000 per annum (pro-rata)
Location: Llys y Fran Reservoir (Postcode: SA63 4RR)
Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.
About the Role
Reporting to: Visitor Experience Manager
As Campsite Warden, you will take responsibility for the smooth day-to-day running of our campsite, ensuring guests enjoy a safe, welcoming, and memorable stay. This is a hands-on role where you will lead by example, maintaining high standards across all areas — from guest services and site upkeep to supporting the wider visitor experience team.
You will be the go-to person for campers, providing friendly assistance, clear information, and prompt solutions to any issues. Alongside managing check-ins and bookings, you will oversee facilities, monitor health and safety, and help create a positive atmosphere that reflects our commitment to excellent customer care.
What You Will Be Responsible For
- Welcoming all visitors to our campsite and ensuring that everyone has all the information to enable them to have a high standard of visitor experience.
- Maintaining the safety and security of the site and visitors overnight.
- Supporting our visitors with the check-in and departing process, ensuring that each guest has a smooth and timely arrival and an excellent visitor experience.
- Ensuring that visitors receive a warm welcome and their welcome pack and visitor information, making sure they have all the information they need to make the best of their stay.
- Completing consistent night site safety inspection checks to update logs and ensure a high level of safety to protect the site and its visitors.
- Completing cleaning of the shower and toilet facilities to a high standard as required.
- Conducting regular site patrols and perimeter checks to ensure site security, ensuring that visitors are aware and adhere to the campsite and wider site rules and that facilities are maintained in good order.
- Taking responsibility for the emergency phone out of hours on a rota basis.
- Providing a high standard of customer service in the retail/campsite shop to maximise sales revenue and ensure guests can purchase provisions.
- Responding to first-aid incidents where guests require help or assistance.
- Attending DCWW training sessions required for the role.
- Overseeing the general upkeep and cleanliness of the campsite and liaising with other internal teams regarding land and waste management and cleaning, being prepared in busy times to assist with these tasks.
- Undertaking any other duties as required to meet the needs of the business and its visitors.
Essential Experience
- Experience in dealing with members of the public, working in front of house on reception or in a similar customer-facing role.
- Basic knowledge or experience of Health and Safety legislation.
- First aid at work (training can be supplied). Must be willing to deliver first aid if required.
- Enthusiastic about putting our customers first every day.
- Ability to communicate with confidence with visitors, guests, and members of the public.
- Administration skills – to be organised with documentation and to understand data protection. To manage bookings over the telephone and face-to-face following the correct procedures.
Good to Know
- Fixed Term Contract. Dates – Monday 9th March – Sunday 27th September 2026 (training to start sooner).
- This is a Band 2 FTC at a salary of £25,000 per annum (pro-rata).
- Paid monthly for the duration of the contract.
- Hardstanding pitch with EHU available for successful applicant.
- Overtime paid when dealing with emergencies outside of hours.
- Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records enhanced disclosure check on all new employees joining the business.
- For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied.
- You will receive further information on how to complete these checks via email once you have accepted this offer.
Benefits
- 25 days (pro-rata) annual leave.
- Free on-site parking at all our sites.
- 20% off all Welsh Water visitor attraction centres and gift shops.
- An employee assistance programme for employees and their immediate family.
For any further information about this role please contact llysyfran@dwrcymru.com.
Who we are
Llys y Fran is one of five stunning visitor attractions operated by Dŵr Cymru Welsh Water, welcoming thousands of guests each year to enjoy outdoor adventures, scenic walks, and relaxing moments by and on the water. Llys-y-Frân Lake View Campsite is a family-friendly site set in the heart of Pembrokeshire, overlooking the stunning Llys-y-Frân Reservoir. Guests enjoy a peaceful rural retreat with easy access to local attractions like Tenby and St David's. The campsite offers high-quality grass and hard-standing pitches, many with electric hook-up, and excellent facilities including heated showers, toilets, washing-up areas, and a visitor centre with a café and shop.
Campsite Warden - 2026 Seasonal Talent Pool employer: Dwr Cymru Welsh Water
Contact Detail:
Dwr Cymru Welsh Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campsite Warden - 2026 Seasonal Talent Pool
✨Tip Number 1
Get to know the campsite and its surroundings before your interview. Familiarise yourself with the facilities, local attractions, and what makes Llys y Fran special. This will help you show genuine enthusiasm and knowledge during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist guests or handle complaints. Being able to demonstrate your problem-solving abilities will make you stand out as a Campsite Warden.
✨Tip Number 3
Network with current or past employees if you can. They can give you insider tips on what the team values most in a Campsite Warden. Plus, it shows your commitment to understanding the role better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Llys y Fran.
We think you need these skills to ace Campsite Warden - 2026 Seasonal Talent Pool
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about creating memorable experiences for our campers.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in customer-facing roles or have knowledge of health and safety, shout about it! We love seeing how your skills match what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as we review applications weekly.
How to prepare for a job interview at Dwr Cymru Welsh Water
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Campsite Warden. Familiarise yourself with the key tasks like guest check-ins, safety inspections, and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As this role is all about providing a great experience for visitors, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to help someone, as this will highlight your commitment to putting customers first.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, brush up on basic legislation and be prepared to discuss how you would handle safety checks and emergencies. If you have any relevant experience or training, make sure to mention it!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the training provided, or how success is measured in the role. This shows your genuine interest and helps you assess if the campsite is the right fit for you.
