Dŵr Cymru Welsh Water in Wales is seeking a Customer Care Advisor to deliver a world-class customer experience across verbal service channels. You'll own complex enquiries, complaints, escalations and regulatory requests, ensuring fair outcomes and clear communication throughout the case.
You will work with colleagues across the business to meet customer, regulatory and performance targets, maintain thorough case records in SAP/C4C and MRS, and contribute to service improvements while adhering
Customer Care Specialist - End-to-End Resolution in Caerphilly employer: Dŵr Cymru Welsh Water
Dŵr Cymru Welsh Water is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous annual leave, and a commitment to environmental sustainability, employees are empowered to grow through funded training and mentoring programmes. Located in the South West Catchment, this not-for-profit organisation fosters diversity and inclusion, ensuring every team member feels valued and proud to contribute to the health of communities and the environment.
