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- Tasks: Respond to sewerage incidents and maintain the sewer network with a focus on customer service.
- Company: Join Dŵr Cymru Welsh Water, ensuring safe water for 3 million people daily.
- Benefits: Enjoy competitive salary, 33 days leave, and great employee perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Full UK driving licence and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 25000 - 35000 £ per year.
Dealing with our initial customer response to sewerage incidents across the business area, undertaking all aspects of sewerage network maintenance both reactively and planned, working within a shift rota as well as participating in standby rota to deliver exceptional customer service.
Responsibilities
- Responding to customer reported incidents and clearing blockages/jetting and providing detailed feedback on actions taken
- Sewer network inspections (including Sewer connections)
- Sewer location surveys
- Jetting/Flushing/De-silting of Sewers/Lone Working
- Planned and reactive maintenance of assets
- Liaison with customers and stakeholders
- Person entry
- Ability to operate and assess asset condition utilising looksee CCTV equipment
- Cleaning up affected area following flooding events
- Surface water rebate inspections
The shift rota will involve weekend and evening work. You will be expected to comply with all current Health & Safety legislation and carry out your own risk assessments. You will receive job instructions via an electronic work management system and be expected to provide detailed feedback via the same route.
Knowledge, Skills & Experience
- Full Driving Licence C1
- Excellent communicator and coordinator
- Committed and hard working
- Able to assess risk and adopt a safe working practice to undertake task
- Can do attitude
- IT literate
- Lives the company value and behaviours
- Strives for success
- Embraces change
- Passionate about customer service
About Dŵr Cymru Welsh Water
Welsh Water keeps 3 million people healthy each day with safe, reliable water, and takes away wastewater to clean, before returning it safely to our rivers and seas. To deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives. We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. Applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.
Benefits and terms
- 1 weekend in 5 on shift, 1 standby weekend in 5 on standby, 1 week (Mon - Thur) on standby
- A UK drivers licence is required
- A company vehicle will be provided, as well as a market competitive salary, 33 days annual leave (pro rata, including public holidays)
- Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
- Option to buy additional annual leave up to 5 days per year
- Enhanced employer pension contributions - Up to 11% employer contributions
- Free Mortgage Brokering Services
- Enhanced family friendly policies
- Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
- Gym and fitness discounts as well as high street shopping
- Cycle to work scheme
- Discount off all Welsh Water visitor attraction centres and gift shops
- Car-leasing scheme and free on-site parking at all sites
- Health CashBack scheme and access to an online GP service
- An employee assistance programme for employees and their immediate family
- Many more can be found on our website.
Checks and recruitment notes
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
Sewerage Operative - jetvac/sewer/pl maint employer: Dwr Cymru Cyf
Contact Detail:
Dwr Cymru Cyf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sewerage Operative - jetvac/sewer/pl maint
✨Tip Number 1
Get to know the company! Research Dŵr Cymru Welsh Water and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the unexpected! Since the role involves responding to incidents, be ready to discuss how you handle pressure and unexpected situations. Share examples from past experiences that highlight your problem-solving skills and customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Dŵr Cymru Welsh Water.
We think you need these skills to ace Sewerage Operative - jetvac/sewer/pl maint
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your commitment to providing exceptional customer service. We want to see how you can bring a 'can do' attitude to the role and how you’ve gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to sewerage network maintenance and safety practices. We appreciate clarity as it reflects your communication skills!
Tailor Your Application: Make sure to tailor your application to the specific responsibilities mentioned in the job description. Whether it's about jetting, flushing, or inspections, we want to see how your experience aligns with what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company values there.
How to prepare for a job interview at Dwr Cymru Cyf
✨Know Your Stuff
Familiarise yourself with the sewerage network maintenance processes, including jetting and flushing techniques. Brush up on your knowledge of health and safety regulations, as well as the equipment you'll be using, like CCTV for inspections.
✨Show Off Your Communication Skills
As a Sewerage Operative, you'll need to liaise with customers and stakeholders. Practice clear and concise communication during your interview. Be ready to share examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific incidents where you successfully resolved issues, particularly in high-pressure environments. Highlight your 'can-do' attitude and how you assess risks while ensuring safety during maintenance tasks.
✨Embrace the Company Values
Research Dŵr Cymru Welsh Water's core values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their commitment to diversity, inclusion, and exceptional customer service.
