PowerCurve Collections Developer

Design and develop new and existing Debt Management System functionality. This is a technical development role with responsibility for designing, developing and supporting the production Debt Management System and interfaces. Implementing a roadmap of changes to Collections Systems in an accurate and timely manner. It involves working closely with users, business leadership and team managers to identify, analyse and resolve issues, agree and produce technical designs, implementing and testing solutions and operational deployment tasks.

Your responsibilities will include:

1. Design, build, test, deploy and maintain a robust, fit for purpose PowerCurve Collections solution that flexibly supports the collections function in its objectives.

2. Development, testing, deployment and maintenance of litigation enforcement strategies and production of court documents in support of the collections litigation team.

3. Development of new and maintenance of existing external data feeds in and out of PowerCurve Collections to deliver improvement in collections efficiency in accordance with business requirements.

4. Deliver and maintain champion Challenger strategies, treatments paths and reporting to assist in the identification of the most effective collections strategies.

5. Implement, maintain and improve robust data structures that fully support the delivery of all aspects of operational performance, at a portfolio and employee level.

6. Proactively identify, and recommend improvements to existing processes, interfaces, treatment paths and letters within the collections area.

7. Create and maintain detailed reference documentation setting out the collections treatment paths and decisions.

8. Data analysis and investigation to support the identification of system issues. Designing, testing and deploying any required fixes to resolve the issues.

9. Deliver all development work accurately, timely and to a prioritised development schedule.

10. Create and maintain technical documents to outline processes and procedures

11. Work with Collections Management and other stakeholders to establish functional and non-functional requirements and translating these into effectively designed PowerCurve Collections and interface development.

12. Support and contribute in new and ongoing projects. Working with other working parties and stakeholders as required and representing Collections as a PowerCurve Collections SME.

13. Ensure that the General Data Protection Regulations and all other relevant legislation and policies are complied with in the delivery of the duties of the post

14. Ensure that the environment is governed according to access and security policies.

Who you’ll work with

Internal

• Debt Recovery Manager

• Middle Manager & TL’s across the business

• Other ITS and Retail Teams

• Agents

External

• 3rd Party Suppliers

• External Partners

• Infosys

Knowledge, Skills & Experience

• IT/Computer Science/Mathematics Degree

• Debt Management Systems development experience (PowerCurve Collections)

• Strong SQL experience (efficient querying, optimisation, complex joins) in particular on SQLServer

• Workflow and process systems experience as a "power user"

• Expertise in MS office applications (Excel, Access, Visio)

• Report design in at least one mainstream BI package (Crystal, SSRS, Jasper, Cognos etc.)

• Use of web technologies (html, css, javascript)

• Understanding of software development practices and methodologies

• Unit, integration and system testing

• Awareness of general IT landscape (office applications, virtualisation, security)

• Understanding of technical infrastructure (networks, citrix, active directory)

• User support and problem investigation

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

• Option to buy additional annual leave up to 5 days per year

• Enhanced employer pension contributions – Up to 11% employer contributions

• Enhanced family friendly policies

• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

• Reduction on gym memberships and high street shopping

• Cycle to work scheme

• Free on-site parking at all our sites

• Discount off all Welsh Water visitor attraction centres and gift shops

• Car-leasing scheme

• Health CashBack scheme

• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

For more information on the role, please contact Geraint.James@dwrcymru.com