Meter Reader in Mold

Responsibilities:

• Capturing water meter reading data from water customers’ meters using the hand-held unit, within set timescales as directed by the cyclical meter reading schedule.
• Identifying unexpected water meter reads, such as higher or lower consumption profiles, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines.
• Providing a report for any water meter that was unable to be read within the schedule, in line with the metering procedures.
• Placing all water meters into the most efficient walk-order route that optimises the volume of meters read.
• Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department.
• Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and escalating any situation where the supply has turned back on to the Commercial Collections Team for further instruction.
• Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity and remaining safe at all times.
• Reporting all near-misses and hazards that could cause potential harm to oneself, colleagues and customers, in line with the Company health and safety process and procedures.
• Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines.

Knowledge, Skills & Experience:

• A full UK driver’s licence.
• IT literate and able to use multiple computer systems.
• The ability to self-manage workloads and change priorities to maximise effectiveness and performance.
• Excellent organisational skills and self-management to work to deadlines in a rapidly changing environment.
• Ability to communicate information clearly and confidently; adapting communication method and style to suit the audience and checking that information has been understood.
• A flexible approach to changes in workloads to meet business and customer needs.
• Ability to prioritise Health and Safety at all times and take responsibility for other people’s welfare at work, including colleagues and customers.
• Being solution-driven and bringing ideas into the team to improve current processes.

Benefits:

• Company van will be provided.
• Hours of work are flexible between 6am – 8pm Monday to Sunday but a minimum of 4 hours per day Monday – Friday.
• A clean driving licence is required, as well as a market-competitive salary, 33 days annual leave (pro-rata, including public holidays).
• We offer a range of employee benefits and rewards such as:
• Variable pay schemes (your salary band will remain the same; performance may yield an incremental within-band increase and a yearly incentive).
• Option to buy additional annual leave up to 5 days per year.
• Enhanced employer pension contributions – up to 11% employer contributions.
• Free mortgage brokering services.
• Enhanced family-friendly policies.
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes.
• Gym and fitness discounts as well as high-street shopping.
• Cycle-to-work scheme.
• Discount off all Welsh Water visitor attraction centres and gift shops.
• Car-leasing scheme and free on-site parking at all sites.
• Health cashback scheme and access to an online GP service.
• An employee assistance programme for employees and their immediate family.
• Many more can be found on our website.

Due to the nature of the industry, we require satisfactory references, post-offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.